Bitwarden Customer Reviews 2024

Bitwarden

Composite Score

9.1 /10

CX Score

9.4 /10

162 Reviews Write a Review

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What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details

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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Trustworthy
Fair
Inspires Innovation

Feature Ratings

Average 87

Access From Multiple Devices

AD/LDAP Sync

Credential Management

Password Generator

Work and Personal

Encryption and Decryption

Autosave and Autofill

Multi-Factor Authentication (MFA)

Vault for Each User

Policy Engine and Enforcements

Dashboard

Vendor Capability Ratings

Average 86

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Bitwarden Screenshots

Bitwarden Videos

Bitwarden Reviews

Sundeep S.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Reliable, Top-of-the-range Password Manager

Likeliness to Recommend

9 /10

What differentiates Bitwarden from other similar products?

Bitwarden is the one free plan platform not to restrict service to a single device. That's rare in its category.

What is your favorite aspect of this product?

I highly value it's capacity for being the safest way to store, share and sync sensitive data online. That's important in our networking and connections.

What do you dislike most about this product?

Just the fact that the apps's interface is not user-friendly enough. That's critical in our line of operations.

What recommendations would you give to someone considering this product?

For firms or individuals looking for an affordable, open-source password manager with your budget in mind, Bitwarden is it.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Matt S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Best Free Plan Password Management Platform

Likeliness to Recommend

9 /10

What differentiates Bitwarden from other similar products?

Bitwarden's main USP is its free plan which comes with noticeably more features compared to similar password managers.

What is your favorite aspect of this product?

Definitely has to be its free, open-source and very affordable capabilities. Also the fact that it offers apps for all popular browsers and platforms.

What do you dislike most about this product?

The one noticeable drawback I have seen is limited encrypted storage especially in its premium tier. Definitely needs upgrading.

What recommendations would you give to someone considering this product?

I would say without blinking that its definitely one of the safest, secure, feature-rich free plan password manager.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sterling S.

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Compatible Open Source Password Manager

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

Bitwarden is very feature-rich with strong encryption at much less cost compared to similar apps.

What is your favorite aspect of this product?

The fact that its free open plan is not restricted to a single device.

What do you dislike most about this product?

It has a noticeable lese intuitive interface.

What recommendations would you give to someone considering this product?

I would highly recommend it to anyone looking to secure sensitive information like website credentials at a very affordable cost.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bitwarden

What is Bitwarden?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Bitwarden Ratings

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Bitwarden?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Bitwarden Screenshots

Unlimited Devices

Streamline User Onboarding

Access Management

Event Logs

Password Generator

Bitwarden Send

SSO Integration

Username Generator

Multiple Client Options

Vault Health Reports

Bitwarden Videos

Bitwarden for Business in 60 Seconds

Bitwarden: The trusted solution for business security

Bitwarden Reviews

Sundeep S.

Reliable, Top-of-the-range Password Manager

Likeliness to Recommend

Pros

Matt S.

Best Free Plan Password Management Platform

Likeliness to Recommend

Pros

Sterling S.

Compatible Open Source Password Manager

Likeliness to Recommend

Pros

Most Popular Bitwarden Comparisons

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Feature Ratings

Access From Multiple Devices

AD/LDAP Sync

Credential Management

Password Generator

Work and Personal

Encryption and Decryption

Autosave and Autofill

Multi-Factor Authentication (MFA)

Vault for Each User

Policy Engine and Enforcements

Dashboard

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization