Bitwarden Customer Reviews 2025 | SoftwareReviews

Bitwarden

Composite Score

9.1 /10

CX Score

9.3 /10

170 Reviews Write a Review

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What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details

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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 92%
Conflict Resolution:: 95%
Strategy & Innovation:: 93%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Trustworthy
Fair
Security Protects

Feature Ratings

Average 87

Credential Management

Access From Multiple Devices

AD/LDAP Sync

Password Generator

Work and Personal

Encryption and Decryption

Autosave and Autofill

Vault for Each User

Multi-Factor Authentication (MFA)

Dashboard

End User Self Serve

Vendor Capability Ratings

Average 85

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Bitwarden Screenshots

Bitwarden Videos

Bitwarden Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Customer focused, innovative and transparent.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hedge s.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Perfect in Information Security

Likeliness to Recommend

8 /10

What differentiates Bitwarden from other similar products?

Security of accessing information from any device at anytime.

What is your favorite aspect of this product?

Perfect in audit trail.

What do you dislike most about this product?

No single con I have experienced.

What recommendations would you give to someone considering this product?

Much data security is only achieved by this tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Janet A.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

"Bitwarden Has It All!"

Likeliness to Recommend

9 /10

What differentiates Bitwarden from other similar products?

It has advanced data/information encoding and decoding capabilities which help improve its visibility and controls. It allows each and every user to have access to their password faults. Its customization options are extensive, allowing users to customise it to fit their specific requirements.

What is your favorite aspect of this product?

I like that its effectiveness and completely in the password management spectrum. When I visited a particular website via browser, it only shows me the credentials saved for that specific website.

What do you dislike most about this product?

I'm overly satisfied with bitwarden capabilities, nothing in particular that I dislike.

What recommendations would you give to someone considering this product?

I recommend it for all password management needs, it is a complete suite.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Bitwarden

What is Bitwarden?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Bitwarden Ratings

90 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Bitwarden?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Vault for Each User Each user has access to their own password vault.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Bitwarden Screenshots

Unlimited Devices

Streamline User Onboarding

Access Management

Event Logs

Password Generator

Bitwarden Send

SSO Integration

Username Generator

Multiple Client Options

Vault Health Reports

Bitwarden Videos

Bitwarden for Business in 60 Seconds

Bitwarden: The trusted solution for business security

Bitwarden Reviews

Customer focused, innovative and transparent.

Likeliness to Recommend

Pros

Hedge s.

Perfect in Information Security

Likeliness to Recommend

Pros

Janet A.

"Bitwarden Has It All!"

Likeliness to Recommend

Pros

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Dashlane

1
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Feature Ratings

Credential Management

Access From Multiple Devices

AD/LDAP Sync

Password Generator

Work and Personal

Encryption and Decryption

Autosave and Autofill

Vault for Each User

Multi-Factor Authentication (MFA)

Dashboard

End User Self Serve

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization