Bitwarden Customer Reviews 2024

Bitwarden

Composite Score

9.1 /10

CX Score

9.4 /10

162 Reviews Write a Review

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What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details

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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Trustworthy
Fair
Inspires Innovation

Feature Ratings

Average 87

Access From Multiple Devices

AD/LDAP Sync

Credential Management

Password Generator

Work and Personal

Encryption and Decryption

Autosave and Autofill

Multi-Factor Authentication (MFA)

Vault for Each User

Policy Engine and Enforcements

Dashboard

Vendor Capability Ratings

Average 86

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Bitwarden Screenshots

Bitwarden Videos

Bitwarden Reviews

JERRINE J.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

Its a single and simple database to operate with with no loose ends

What is your favorite aspect of this product?

The security features is awesome

What do you dislike most about this product?

Its a bit pricey

What recommendations would you give to someone considering this product?

Use and experience it before implementing on a larger scale

Pros

Trustworthy
Client Friendly Policies
Fair
Acts with Integrity

Abhay Kumar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Secure, user-friendly, open-source password manage

Likeliness to Recommend

9 /10

What differentiates Bitwarden from other similar products?

Bitwarden stands out due to its open-source nature, strong security features, affordability, cross-platform compatibility, and user-friendly interface.

What is your favorite aspect of this product?

My favorite aspect of Bitwarden is its open-source nature, which fosters transparency and security. This approach allows for continuous community-driven improvements and audits. Coupled with its user-friendly interface and robust cross-platform support, it ensures a seamless and secure experience for managing passwords and sensitive information.

What do you dislike most about this product?

Bitwarden's main drawback is its occasionally complex setup for non-technical users, particularly when self-hosting. While the interface is generally user-friendly, advanced features and configurations can be daunting for those without technical expertise, potentially limiting its accessibility compared to more straightforward password managers.

What recommendations would you give to someone considering this product?

Evaluate Needs: Assess your security needs and technical skills. Explore Features: Take advantage of the free trial to explore its features. Leverage Resources: Utilize Bitwarden's documentation and community support. Start Simple: Begin with the basic setup before exploring advanced features like self-hosting.

Pros

Performance Enhancing
Trustworthy
Inspires Innovation
Saves Time

Agnes V.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Easy to use, affordable and secure

Likeliness to Recommend

8 /10

What differentiates Bitwarden from other similar products?

Compatibility across multiple platforms and devices (internet-enabled).

What is your favorite aspect of this product?

Ease of use. Capability to generate strong and secure passwords.

What do you dislike most about this product?

I had issues with the browser extension but they recently resolved it.

What recommendations would you give to someone considering this product?

Bitwarden is an all-round password management tool which boosts lots of security features such as 2F authentication, AD/LDAP synchronization, secure password generation among others. It's one of the best and most affordable Password management solution out there.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Bitwarden

What is Bitwarden?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Bitwarden Ratings

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Bitwarden?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Bitwarden Screenshots

Unlimited Devices

Streamline User Onboarding

Access Management

Event Logs

Password Generator

Bitwarden Send

SSO Integration

Username Generator

Multiple Client Options

Vault Health Reports

Bitwarden Videos

Bitwarden for Business in 60 Seconds

Bitwarden: The trusted solution for business security

Bitwarden Reviews

JERRINE J.

Easy to use but a bit pricey

Likeliness to Recommend

Pros

Abhay Kumar S.

Secure, user-friendly, open-source password manage

Likeliness to Recommend

Pros

Agnes V.

Easy to use, affordable and secure

Likeliness to Recommend

Pros

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Feature Ratings

Access From Multiple Devices

AD/LDAP Sync

Credential Management

Password Generator

Work and Personal

Encryption and Decryption

Autosave and Autofill

Multi-Factor Authentication (MFA)

Vault for Each User

Policy Engine and Enforcements

Dashboard

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization