Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.0 /10
CX Score
8.4 /10
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Bitrix24
8.0 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
99%
Negotiation and Contract:
99%
Conflict Resolution:
98%
Strategy & Innovation:
97%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

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0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Customer Self Service Capabilities

88

Contact Center Integration

87

Analytics and Reporting

86

Agent Collaboration

83

Customer Service Knowledge Management

82

Customer Community Management

81

Agent Scripting

81

Intelligent Search

81

Multi Channel Support

81

Mobile Customer Care

80

Customer Service Workflow Management

80

Vendor Capability Ratings

Average 84

Ease of Data Integration

90

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Ease of Implementation

88

Vendor Support

86

Business Value Created

85

Quality of Features

85

Ease of Customization

84

Usability and Intuitiveness

82

Availability and Quality of Training

80

Ease of IT Administration

79

Bitrix24 Reviews

Gerard N.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

How to Work Best with Your Team

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

I think that one of the differences is that it is a bit complicated to use, but it is a very complete program.

What is your favorite aspect of this product?

In many ways, this program appears to be a blessing for our firm because it fulfills all of our criteria in one place, which may allow us to manage projects and work flows in the most efficient manner possible. I really like how it searches. Individuals can use it to sort through previously recorded information that has been recently organized by the organization. It has all of the features you've been looking for, and more! Task management, time management, and project management are all handled by a single platform that includes the best of each.

What do you dislike most about this product?

Despite the fact that Bitrix 24 meets our business requirements, one of its shortcomings is that its user interface is not up to par. It should be improved. Hope that its team will take this into mind and that the future of Bitrix 24 will be good. Its cost should be reduced so that consumers can more easily use it for small businesses as well.

What recommendations would you give to someone considering this product?

When it comes to project management, this solution may be just what you're looking for to help your team work together more swiftly and efficiently.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Andres P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

With Bitrix24 we have it all in one

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We have been able to centralize our work information, activities, clients and projects in a single program. All the invoicing and accounting part of the project is handled there, as well as the marketing area. We can even make calls, video calls and chat with registered users.

What is your favorite aspect of this product?

This software has the ability to be hosted not only in the cloud, but also on computers, which makes it perfect to keep using it even without internet connection. The Bitrix drive allows me to have all the documentation and files of my projects in an orderly fashion and with the crm we can see all the tasks and assignments quickly.

What do you dislike most about this product?

Although the interface has a very user-friendly design, the many functions and sub-functions, make it overwhelming many times and a bit complicated to use. The technical service is not very efficient, as on a couple of occasions we called them for minor problems with the system and they always left us on hold.

What recommendations would you give to someone considering this product?

If you want to have everything in one program, that is hosted in the cloud but you can also use it offline, then Bitrix is what you are looking for. It helped us a lot with task organization, team member communication, information storage and much more. 100% recommended.

Pros

  • Inspires Innovation
  • Caring
  • Respectful
  • Fair

Jeniriana R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Create the most amazing projects with Bitrix24

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is the best platform to create and boost a complete project, we were able to organize the information that goes to all users within the same platform and in turn share different files such as documents, graphics, invoices, customer responses and important dates. Bitrix24 integrates a private and personalized chat tailored to the needs of each client.

What is your favorite aspect of this product?

Bitrix24 offers its users to create a website and get the website name or domain. This tool streamlines the workflow between teams online. Its interface is easy to use for anyone and it has a free version which makes it much more functional. The use of lists allows for better organization and control of all activities performed and pending.

What do you dislike most about this product?

It incorporates very few links between the application and other platforms. At some point it would be very good to incorporate a Mailchimp service to carry out mass marketing projects and incorporate a database with contacts of all potential customers of the company. Many of the options in the pro account are not included in the free version.

What recommendations would you give to someone considering this product?

This is a platform that incorporates many options for the development of an effective project. It would be very useful to incorporate an option that allows the creation of advertising campaigns to other platforms to promote new product launches, as well as creating a chat link between the consumer and the user and increase a little more the limit in the space of a free account.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity