Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.1 /10
CX Score
8.5 /10
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Bitrix24
8.1 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Customer Self Service Capabilities

90

Contact Center Integration

89

Analytics and Reporting

88

Customer Service Knowledge Management

87

Agent Scripting

86

Intelligent Search

86

Agent Collaboration

83

Mobile Customer Care

82

Customer Service Workflow Management

82

Customer Community Management

82

Multi Channel Support

81

Vendor Capability Ratings

Average 87

Ease of Data Integration

92

Product Strategy and Rate of Improvement

90

Ease of Implementation

89

Breadth of Features

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Ease of IT Administration

80

Bitrix24 Reviews

Nadja K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

"The Best Free Collaboration Platform"

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

there are very few differences perhaps in the price .

What is your favorite aspect of this product?

Bitrix24 is the only free CRM software that includes features like Tasks, Projects, Communications, Funnel, and a slew of other options. This is what I appreciate most. You can accomplish nearly anything with this one platform, and it's free for everyone who uses it. Upgrade your subscription at any moment for access to premium features.

What do you dislike most about this product?

There are so many features in Bitrix24 that it might be difficult to figure out which monthly plan is appropriate for your needs, and this can make it difficult to utilize some of them. So that you know precisely how much you'll have to spend for each function, we should be able to acquire subscriptions for specific features. For free users, there is no help.

What recommendations would you give to someone considering this product?

Bitrix24 is a great CRM to get started with if you've never used one before.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Sergio M.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Bitrix24 allows you to work at your own speed.

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

I think the main differences is that it is easier to configure and manage the program.

What is your favorite aspect of this product?

It contains everything we require to be able to carry out our projects in the manner that we choose, and the independence that it provides us is something we appreciate. Furthermore, it is an excellent fit for our team because it is very adaptable to the way you operate.

What do you dislike most about this product?

It is true that certain integrations do poorly, but it is also true of others that perform poorly as well. We would appreciate it if you could broaden the range of alternatives available to us in this respect. Another bad attribute is the inability to complete complex transactions successfully.

What recommendations would you give to someone considering this product?

Using Bitrix24 is a great way to keep track of projects. It's possible to set up tasks and subtasks as well as observers and participants, and monitor their progress. To help you achieve your deadlines, use this tool This is by far the simplest, fastest, most user-friendly, and most cost-effective tool available.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Gerard N.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

How to Work Best with Your Team

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

I think that one of the differences is that it is a bit complicated to use, but it is a very complete program.

What is your favorite aspect of this product?

In many ways, this program appears to be a blessing for our firm because it fulfills all of our criteria in one place, which may allow us to manage projects and work flows in the most efficient manner possible. I really like how it searches. Individuals can use it to sort through previously recorded information that has been recently organized by the organization. It has all of the features you've been looking for, and more! Task management, time management, and project management are all handled by a single platform that includes the best of each.

What do you dislike most about this product?

Despite the fact that Bitrix 24 meets our business requirements, one of its shortcomings is that its user interface is not up to par. It should be improved. Hope that its team will take this into mind and that the future of Bitrix 24 will be good. Its cost should be reduced so that consumers can more easily use it for small businesses as well.

What recommendations would you give to someone considering this product?

When it comes to project management, this solution may be just what you're looking for to help your team work together more swiftly and efficiently.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service