Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.1 /10
CX Score
8.5 /10
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Bitrix24
8.1 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Customer Self Service Capabilities

90

Contact Center Integration

89

Analytics and Reporting

88

Customer Service Knowledge Management

87

Agent Scripting

86

Intelligent Search

86

Agent Collaboration

83

Mobile Customer Care

82

Customer Service Workflow Management

82

Customer Community Management

82

Multi Channel Support

81

Vendor Capability Ratings

Average 87

Ease of Data Integration

92

Product Strategy and Rate of Improvement

90

Ease of Implementation

89

Breadth of Features

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Ease of IT Administration

80

Bitrix24 Reviews

Calli-Kim D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

High end tool that is growing and advancing

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is a web-based workspace with features to make running a business relatively easy and more productive. Bitrix24 smartly integrates everything from project management tools to CRM, conversations, videoconferencing, web developer, telecommunications, and Customer relationship management marketing and statistics.

What is your favorite aspect of this product?

We can maintain our jobs, tasks, communications, and documents on this platform, as well as measure the time we spend on each job so everyone in our crew is on the same page. The brilliance of Bitrix24 is that it combines all of these previously separate technologies into an unified online platform that is perfectly connected with one another and accessible via a conventional browser, desktop software, or smartphone appliation.

What do you dislike most about this product?

We discovered Bitrix24 to be a highly useful business program that improves staff productivity and efficiency. But, like with every benefit, there are some drawbacks, right? Here are a few that we came upon. Some of its features are located in surprising places within other tools, making navigating a tedious experience.

What recommendations would you give to someone considering this product?

It works well enough for creating projects for teammates since it lets you to establish time limitations, add monitors and partners, and add sub - tasks to the main mission. It has a very fluid user interface that allows users to connect and exchange material, which helps with networking.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

Melissa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best management, and communication software

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

With bitrix24, I can keep track of all of my files, projects, messages and tasks in one place. Another goal is to improve communication and cooperation among workers, resulting in more output and lower costs.

What is your favorite aspect of this product?

Easy CRM management, calendar sharing, and more are all included in the best all-in-one platform with a beautiful dashboard and GUI. AI (artificial intelligence) chatbots that allow you to quickly generate tasks, reminders, and notes with only a few clicks astound me with their speed and precision.

What do you dislike most about this product?

Since I began using this program, I have yet to come across any features that I detest. User-friendly dashboard and intuitive forntend make for a pleasant experience.

What recommendations would you give to someone considering this product?

On a daily level, it helps me communicate with my coworkers and coworkers via instant messaging and calendar sharing. In addition to CRM, it includes mass email and a daily planner. With the sales funnel, we receive a comprehensive picture of each lead. In order to get an accurate count of the amount of bids I've received, this tool is quite useful. Using Bitrix24, you can keep an eye on the sales cycle.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Julia Maria M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Project management tool with many integrated tools

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

When I discovered Bitrix24, I realized that it is an excellent project management platform. I liked it right away because it had all the features I needed for our company at the time. I had all my contacts, leads, customers, clients and employees there.

What is your favorite aspect of this product?

Not only could I keep track of projects, but also separate calendars and conversations within the tool. For me, it's better than Asana, Trello, Slack and Zoom all in one app. We have been very happy with it for a long time, as it gives us everything we need in one place. Save new leads and track progress. You can also check when it makes sense to contact them again.

What do you dislike most about this product?

A very long training period, which is not exactly a lot of fun. Sometimes there are too many interfaces and functions, so orientation costs time and nerves. No possibility to run Bitrix locally on your own server.

What recommendations would you give to someone considering this product?

Each of our projects not only has different timelines, clients and teams, but also different needs. We use Bitrix24 as our main project management solution to keep track of all our productions, maintain communication with the different teams and even have private conversations, social media as publications and a CMS platform for our internal use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing