Bitrix24 Ltd

Bitrix24

Composite Score

8.0 /10

CX Score

8.4 /10

29 Reviews Write a Review

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What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 99%
Conflict Resolution:: 98%
Strategy & Innovation:: 97%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Customer Self Service Capabilities

Contact Center Integration

Analytics and Reporting

Agent Collaboration

Customer Service Knowledge Management

Customer Community Management

Agent Scripting

Intelligent Search

Multi Channel Support

Mobile Customer Care

Customer Service Workflow Management

Vendor Capability Ratings

Average 84

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Knowledge Management

Score 8.6

View Bitrix24 in this category (opens in a new tab)

Digital Workplace

Score 8.4

View Bitrix24 in this category (opens in a new tab)

Bitrix24 Reviews

Francis C.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Fantastic in customer service management.

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is scalable and fits well in all organizations and transforms the way we communicate with our clients and even as co-workers thus cultivating teamwork and collaboration.

What is your favorite aspect of this product?

Its stable and executes a number of functions thus allowing us scale our operations and run our organization smoothly. Has helped us run a stable customer support system where we are able to connect with our clients easily and solve their issues on time. Has helped us expand our customer base and grow our marketing process by allowing us to connect with potential clients easily.

What do you dislike most about this product?

Some of our less tech-savvy users had a steep learning curve but with time they were able to learn and adjust in using the platform reliably.

What recommendations would you give to someone considering this product?

Bitrix24 is the ultimate platform for ensuring that you connect with your clients and enable team collaboration among your staff and this leads to improved service delivery at all times.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bitrix24

What is Bitrix24?

Company Details

Book a Free Demo Today!

Bitrix24 Ratings

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Bitrix24?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Agent Collaboration Supports live collaboration between agent and customers, among customers e.g. forums, and service professionals e.g. team-based customer service.

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities. Ability to create KBs, FAQs, wikis, and capture effectiveness ratings from customers.

Customer Community Management Creation and management of branded and focussed user communities.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Knowledge Management

Digital Workplace

Bitrix24 Reviews

Francis C.

Fantastic in customer service management.

Likeliness to Recommend

Pros

Feature Ratings

Customer Self Service Capabilities

Contact Center Integration

Analytics and Reporting

Agent Collaboration

Customer Service Knowledge Management

Customer Community Management

Agent Scripting

Intelligent Search

Multi Channel Support

Mobile Customer Care

Customer Service Workflow Management

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Business Value Created

Quality of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration