Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.5 /10
CX Score
8.9 /10
Bitrix24
8.5 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 91

Configurable Knowledge Repository

95

Reporting and Analytics

94

Social Features

94

Cataloging

93

Workflow and Approval Management

93

Intelligent Search

90

API Integration

90

AI Capabilities

90

Rich Text Editor

89

Multiple File Type Support

87

Role-Based Access

87

Vendor Capability Ratings

Average 88

Ease of Data Integration

95

Ease of Implementation

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Quality of Features

93

Business Value Created

90

Availability and Quality of Training

88

Usability and Intuitiveness

86

Ease of IT Administration

84

Ease of Customization

81

Vendor Support

77

Bitrix24 Reviews

Eduardo F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

so the customer is never left confused or without

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Trainers can save private notes for each client on the administrative side of the app, which keeps all the details of their care well-documented in one easy-to-use place. This ensures continuity of care (think vacations and someone trying to read your handwritten notes) and a sense that your coach really knows you. These notes can be taken and saved during the session without the need to record them later!

What is your favorite aspect of this product?

it's a brilliantly simple and smart training platform. Our customers (of all ages) easily understand how to use it, and as a business we can easily onboard customers, communicate with them, and measure our customers' progress and success.

What do you dislike most about this product?

Some features still need to be developed further. There is no easy way to filter members or free up a place with an absent customer

What recommendations would you give to someone considering this product?

easy to set up classes, organize passes. Simple interface. The migration has been mostly successful from MBO. Business notifications are great for seeing who owes payment. The ability to make templates is very good. I don't have to use smart lists, yes, but I sure will.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeff C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great internal communication tool.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

This amazing technology makes my job easier, provides a complete suite of tools in the cloud, schedules daily preparations for events, and scans documents and other information, the implementation of this software facilitates collaboration between employees, seamlessly and gives the entire project the opportunity to connect to the internet. Bitrix24 helped us overcome the problems associated with project planning and was able to reduce wasted resources, the program also closely tracks all actions and successful conversations with all employees.

What is your favorite aspect of this product?

Bitrix24 is a high quality software that manages projects properly and handles resources fairly. In addition, the developers are aware of after-sales service and the problem is properly resolved. I like the corporate side of Bitrix 24. Because, as a financial manager, you can have a dedicated website for each project, where you can do all the communication. Medium and large enterprises use one of the most complete channels available for managing tasks, creating connections, and improving performance between work teams. There are some features that are very useful for most businesses. Within this framework, you will receive tools to strengthe

What do you dislike most about this product?

The only slight flaw is that the warnings are delayed, which might be difficult to manage. As I have stated, the architecture need some updating. The reports part is not the finest, and it could be improved. The Bitrix24 support service takes a long time to respond and is ineffectual as a result of not being able to locate the default widgets supplied to new customers.

What recommendations would you give to someone considering this product?

This tool will come in handy if you are a project manager. The most difficult aspect was bringing it indoors and convincing my coworkers to utilize it. Collaboration, job organizer, CRM, phone center, and website builders are among the tools that allow you to get everything you need to manage an effective company in one spot. This platform is expected to evolve and can be tried out for a limited time. This software is incredibly effective and inspirational, with amazing project planning and management features.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Erica T.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Features-Packed Project Management Software

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

There are just a few minor variations between this application and others.

What is your favorite aspect of this product?

I prefer Bitrix24 because it is unquestionably a local Internet solution that is safe for use by small and medium-sized businesses and can be implemented quickly. Collaboration, communication, social networking, business process management, and the creation of excellent papers are all made possible by this tool. The reason I chose it over other programs is that it provides for greater continuity of knowledge to handle data on web sites, which allows for a stronger engagement with customers.

What do you dislike most about this product?

All I have to say about Bitrix24 is that it was pointed to a free version that I was able to test. As a result of the "no clear functions" and the "accounting function," you will be unable to profit at that time. These, if they are in the paid version and are significant, then I don't see why they are being withheld from the free edition. They should be provided in both editions in order to give people the opportunity to experiment with and begin using some of the designs they provide.

What recommendations would you give to someone considering this product?

Bitrix24 comes in quite helpful when it comes to marketing campaign planning. It begins with a single person processing information and progresses to a sales operation with several languages supported. All of this may be accomplished with relative ease. It may also be required to conduct tests from different perspectives. Then he called for the construction of pipelines with various configurations. With all of this added features, Bitrix24 is the only software you'll ever need. I no longer hunt for alternative solutions, and this is an effort that may be saved by using Bitrix24 instead.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

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