Bitrix24 Logo Award Winner Product Badge
Bitrix24 Logo Award Winner Product Badge
Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

94 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
100%
Conflict Resolution:
98%
Strategy & Innovation:
98%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

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0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 90

Configurable Knowledge Repository

94

Reporting and Analytics

94

Cataloging

94

Workflow and Approval Management

93

Social Features

93

Intelligent Search

91

Rich Text Editor

89

API Integration

88

AI Capabilities

88

Multiple File Type Support

88

Role-Based Access

85

Vendor Capability Ratings

Average 88

Product Strategy and Rate of Improvement

95

Ease of Data Integration

94

Ease of Implementation

94

Breadth of Features

93

Quality of Features

93

Business Value Created

89

Availability and Quality of Training

87

Usability and Intuitiveness

86

Ease of IT Administration

83

Ease of Customization

81

Vendor Support

77

Bitrix24 Reviews

Margaret K. S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Improve communication and increase productivity.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We can effortlessly communicate files across our various platforms and with our team members, ensuring that there are no delays in our work. It has coordinated with our many divisions, allowing our access to data and developing the finest strategies for our team's help. We are not concerned about the execution of our jobs since we know that we can access all of our data from wherever using this tool.

What is your favorite aspect of this product?

Bitrix24 is an incredible application that has helped us get rid of all the data that we were manually organizing; today, we can effortlessly create folders and arrange our data in a professional manner. We are not concerned about the security of our data since we know you will look after it. We can simply save and keep our data in Bitrix24. Because of its connectivity with numerous technologies, we were able to complete several projects by moving data across various platforms. Bitrix24 has assisted us in efficiently managing our work calendar.

What do you dislike most about this product?

This app has amazing features, but we're not that impressed by its backup policy. You can only back up your data if you are a regular user, in case you haven't logged in for about a month. Their pricing is not suitable for small organizations and, especially at the expense of security policies, I think it's not worth spending much. Also, its safety factor could be further improved.

What recommendations would you give to someone considering this product?

It is beneficial for personal business settings, and I strongly recommend it for your mobile app. You may also make changes to your Google docs. This tool will be recommended to medium-sized businesses. Due to security concerns, I do not believe it is an effective challenge for a major firm.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Patrick M. H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great cloud collaboration platform

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We are now a better organized firm with improved communication between internal divisions as a result of its adoption. My entire crew has become acquainted with bitrix24, and we are becoming better by the day. We discovered a terrific and incredibly complete solution to keep track of the work we perform in bitrix24; we can manage our projects, tasks, and even our time, making our team more productive and efficient owing to due date organization. On the PC, I oversee CRM, marketing, and projects, in short. Excellent organizing tool for your company.

What is your favorite aspect of this product?

Mobile app features are becoming more integrated. Britix24 may replace traditional collaboration tools with a single platform, making everything work in favor of internal communication, what I enjoy best about this fantastic program is its gorgeous and well-organized platform, it is incredibly easy to use and the customer service is fantastic. It includes all of the required tools and capabilities, as well as online storage and collaboration options. We may manage our projects, tasks, communications, and files on this platform, as well as the time we have spent on each work.

What do you dislike most about this product?

Although it is a very easy platform there are several aspects that demand a significant amount of study time to grasp, i can't engage with my funnel since it needs some work there is also no possibility to limit service hours the mobile app becomes too slow and sometimes takes a long time to open document sharing is not always as useful as I would like, it takes some time to prioritize our tasks and subtasks, I dislike their notification system because we see the same notifications every time we log in and premium plans become very expensive over time.

What recommendations would you give to someone considering this product?

Because everything in the tool is difficult to program, I propose hiring a professional company to install it. Britix24 was originally created for small and medium-sized enterprises, but it has matured into a highly strong platform that, in my opinion, can suit the needs of any business, regardless of size. Consider how many people use the platform so you don't overpay for a subscription based on the size of your staff; the platform is excellent and highly full. Bitrix24 provides excellent functionality and makes it simple to find whatever you need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Melissa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best management, and communication software

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

With bitrix24, I can keep track of all of my files, projects, messages and tasks in one place. Another goal is to improve communication and cooperation among workers, resulting in more output and lower costs.

What is your favorite aspect of this product?

Easy CRM management, calendar sharing, and more are all included in the best all-in-one platform with a beautiful dashboard and GUI. AI (artificial intelligence) chatbots that allow you to quickly generate tasks, reminders, and notes with only a few clicks astound me with their speed and precision.

What do you dislike most about this product?

Since I began using this program, I have yet to come across any features that I detest. User-friendly dashboard and intuitive forntend make for a pleasant experience.

What recommendations would you give to someone considering this product?

On a daily level, it helps me communicate with my coworkers and coworkers via instant messaging and calendar sharing. In addition to CRM, it includes mass email and a daily planner. With the sales funnel, we receive a comprehensive picture of each lead. In order to get an accurate count of the amount of bids I've received, this tool is quite useful. Using Bitrix24, you can keep an eye on the sales cycle.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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