Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.5 /10
CX Score
8.9 /10
Bitrix24
8.5 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 91

Configurable Knowledge Repository

95

Reporting and Analytics

94

Social Features

94

Cataloging

93

Workflow and Approval Management

93

Intelligent Search

90

API Integration

90

AI Capabilities

90

Rich Text Editor

89

Multiple File Type Support

87

Role-Based Access

87

Vendor Capability Ratings

Average 88

Ease of Data Integration

95

Ease of Implementation

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Quality of Features

93

Business Value Created

90

Availability and Quality of Training

88

Usability and Intuitiveness

86

Ease of IT Administration

84

Ease of Customization

81

Vendor Support

77

Bitrix24 Reviews

Rachel H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great internal communication tool.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

This amazing technology makes my job easier, and we can provide a daily calendar for event preparation, as well as a comprehensive suite of cloud-based tools, and we can scan papers and other information. Adoption of this software increases worker communication, is smooth, and allows the entire project to connect to the Internet. Changes have occurred in a short period of time, and we are now more organized and have more interdepartmental links. It is critical in both large and small businesses since it allows us to carry out activities with higher success.

What is your favorite aspect of this product?

Bitrix24 is high-quality software that enables effective project management and resource management, furthermore, the developer is mindful of client service and ensures that their complaints are effectively handled. It is a popular application for both small and large businesses since it fosters cooperation and simplifies teamwork. It features a mobile solution that is compatible with your Android, iPhone, or iPad smartphone or tablet. It has various aspects that are incredibly advantageous to most firms; for example, you can acquire tools to enhance employee cooperative ties.

What do you dislike most about this product?

It was put in-house over two years ago and has served us well thus far. The reality is that it is a program that does not present any difficulties for me, and it is advantageous to operate in a team without having to search for a feature from one box to the next. Bitrix24 is an efficient project management and performance solution. The only slight issue is that the warnings are delayed, which might be difficult.

What recommendations would you give to someone considering this product?

We can work as a team, which increases our chances of success; this platform is intended to grow and can be assessed for a short time. This software is incredibly effective and inspirational, with amazing project planning and management features. Bitrix24 is recommended because it is a very helpful platform for daily life, allowing us to manage and exchange instant messages, work reports, and accounts with exceptional functionality while being completely and continually monitored. It is especially useful as a connecting strategy for an internal social network since it is considerably more functional.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Laurence C.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Excellent for improving internal communication.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

It assists in many ways, such as providing the best possible solution based on our company pattern, what tools are necessary, how much time is required, and assessing the size of our organization, making it one of the best in the market. All projects can run concurrently. The integration and customization possibilities are strong, with the ability to utilize it on both the phone and the computer.

What is your favorite aspect of this product?

I enjoy how the reports are simply accessible and valuable for assessing and determining program success measures. I like the architecture of marketing, video conferencing, and how easy it is to handle things in the UI. If you get lost, the user's idea correction is accessible, and if you still can't solve it, there is 24-hour support available, 7 days a week, which makes some of the features amazing.

What do you dislike most about this product?

CRM homepage has to be more appealing, as it now appears to be quite bland, by posting pleasant and appealing color, as well as color screen should be altered if necessary. The CRM modifications are rudimentary, and the customer care is poor; worse, the service is at the same level even though we purchased the premium edition of the program.

What recommendations would you give to someone considering this product?

this software can be adapted to the needs of any company. It also significantly improves productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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