Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.5 /10
CX Score
8.9 /10
Bitrix24
8.5 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 91

Configurable Knowledge Repository

95

Reporting and Analytics

94

Social Features

94

Cataloging

93

Workflow and Approval Management

93

Intelligent Search

90

API Integration

90

AI Capabilities

90

Rich Text Editor

89

Multiple File Type Support

87

Role-Based Access

87

Vendor Capability Ratings

Average 88

Ease of Data Integration

95

Ease of Implementation

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Quality of Features

93

Business Value Created

90

Availability and Quality of Training

88

Usability and Intuitiveness

86

Ease of IT Administration

84

Ease of Customization

81

Vendor Support

77

Bitrix24 Reviews

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

All in One Fantastic Solution

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It has more in-depth provisions, including Task management, CRM, Communication and Document management. It does all these things seamlessly. IT IS ONE PLATFORM, ALL BUSINESS SOLUTION PLATFORM.

What is your favorite aspect of this product?

Better CRM system Narrow down to effective sales lead for helping our sales team We can collaborate as a team on the platform, it is impressive. You don't need different bit by bit software to do work any longer, just use one and its all taken care of

What do you dislike most about this product?

Nothing. It is good for the job

What recommendations would you give to someone considering this product?

It is worth you time and effort. Make sure you have great team culture at your workplace so they can enthusiastically collaborate on this platform and make the best use of it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Charissa A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Bitrix24 is a powerful project control solution.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 finest answer is to save time and automate company operations; the software combines tools for database, team management, sales, and workflow monitoring all at once. Anybody looking for a decent CRM to generate sales should give it a shot. Bitrix24 has updated firms' corporate communication systems with intricate frameworks that keep people controlled and pleased; also, Bitrix24 executes various actions promptly and without mistakes.

What is your favorite aspect of this product?

BItrix24 is a user-friendly CRM that can be readily tailored to a specific purpose. Bitrix24 is a multi-operations program that allows you to multitask in a variety of ways, including creating sales sites, automating sales, and managing projects with robust communication tools. We will immediately notice the well-designed dashboard with clearly divided sections after login in; we may choose whatever tab we like from the left corner of the screen. The Employees tab displays the organization chart with the names of all workers, which we can customize by adding or deleting individuals, creating various Departments, and sharing duties.

What do you dislike most about this product?

This is a feature-rich CRM, which might be confusing for first-time users. When I initially tried it, I was astonished by the number of capabilities it provided. The support personnel can be difficult to reach at times, and they take too long to respond to our emails. It might make us feel isolated in the face of bugs that we want to report and obtain the assistance we want.

What recommendations would you give to someone considering this product?

Bitrix24 in the field of communication keeps everyone up to date and informed. Bitrix24 provides us with a kind of analytics feature that shows real-time performance of various projects, time from start to end scheduled, tasks in progress, finished, and total. We don't need to look for another CRM product because Bitrix24 allows us to develop a complete database about our customers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Jason W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Bitrix24 is a top-tier enterprise

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It offers greater functionality than the majority of customer relationship management systems, including paid systems like Salesforce. You can manage your customers, projects, tasks, and more all in one place. The greatest benefit is that the free version meets all the needs of most businesses. I utilized it for five years with a company that employed eight people and had five overseas branches without ever having to pay for a more advanced plan.

What is your favorite aspect of this product?

Over a year ago, we switched from Bitrix24 to building our own in-house intranet. Although Bitrix24's many useful features were appreciated, some users found them to be overly complicated or difficult to navigate. The nicest part of the program, however, is that its features have clearly been thought out and can be tailored to any kind of business or organization.

What do you dislike most about this product?

A lot of unfulfilled assurances were given to us regarding this program. Our distributor stopped taking our calls after we criticized him for failing to deliver on his commitments. When I contacted Bitrix directly, they said they would escalate the problem but didn't get back to me for more than a week. So, when we finally made contact, they restarted the process, and we haven't heard from them in over a week.

What recommendations would you give to someone considering this product?

I've been using Bitrix24 for a while now, on and off for simple tasks and with the express purpose of learning how the software has evolved over time. Yet, I believe it to be a true treasure for me and want to begin utilizing it more frequently. All the features I need are included in this CRM, so I'll be able to rely nearly totally on it to manage my business. Opportunities, Projects, Intranet, Workflows, Telephones, Unified Communications, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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