Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.5 /10
CX Score
8.9 /10
Bitrix24
8.5 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 91

Configurable Knowledge Repository

95

Reporting and Analytics

94

Social Features

94

Cataloging

93

Workflow and Approval Management

93

Intelligent Search

90

API Integration

90

AI Capabilities

90

Rich Text Editor

89

Multiple File Type Support

87

Role-Based Access

87

Vendor Capability Ratings

Average 88

Ease of Data Integration

95

Ease of Implementation

94

Product Strategy and Rate of Improvement

94

Breadth of Features

93

Quality of Features

93

Business Value Created

90

Availability and Quality of Training

88

Usability and Intuitiveness

86

Ease of IT Administration

84

Ease of Customization

81

Vendor Support

77

Bitrix24 Reviews

Una N.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great comprehensive business management platform.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

It has assisted us in managing teams to ensuring that all tasks are completed, in measuring employee performance, and in having a centralized mechanism for communication and data exchange. It is a robust company management platform that offers a variety of solutions for streamlining operations, improving collaboration, and increasing productivity. Its all-in-one design, project management features, CRM capability, communication tools, and document management capabilities make it an excellent choice for enterprises of all sizes.

What is your favorite aspect of this product?

Great office communication platform where teams may communicate, remark, attach documents, edit, and share with their respective peers. It enables employees to communicate and be assigned projects, making it simple to manage activities and assess each employee's performance by ensuring tasks are completed on time. The platform provides a variety of communication options, including as instant messaging, group chats, video conferencing, and a social intranet, all of which support successful cooperation among team members regardless of their physical location.

What do you dislike most about this product?

It has occasional irritating downtimes, such as when trying to open or edit documents on disk, and it takes a lot of training to learn all of the functions. The learning curve for new users might be challenging, particularly for individuals who are not used to extensive business management solutions.

What recommendations would you give to someone considering this product?

It may be used to process leads, convey information to members, track conversion, and communicate with colleagues. Bitrix24 is used in our teams to measure peer conversion, allowing you to monitor and assess the quality of certain marketing tools. It is also extremely handy to connect with partners on work concerns.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Miriam B.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Solution for business and project management.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 assists our company in having a clearer workflow and a better grasp of the processes of our sales process; it also assists in creating tasks and communicating with our team. Bitrix24 helps us to track projects and processes; instead of having many platforms or applications for each work, we can consolidate them into just one. The tagging system also allows filters to categorize each project, and the interface is generally dynamic and may be customized in the kanban list.

What is your favorite aspect of this product?

The setup is straightforward and quick to integrate with teams, and there are several choices for efficiently managing HR. It is an intuitive CRM with clear and straightforward functions; it has numerous predefined choices in the projects section that may enable any firm with minimal experience manage its daily operations from any point in the sales funnel. I can establish tasks and track time from creation to completion, as well as categorize which phase the task is in or who is the primary responsibility for it using the interface options.

What do you dislike most about this product?

What I do not like around Bitrix24 is that the integrative are not simple to set up, accessible video conferencing and chat changes by browser and app, emoticons are restricted, and there are no gifs to specific users' considerations during post engagement, it is additionally not recommended to utilize it as a store, in any case, you'll connect supporting pictures and joins for each errand.

What recommendations would you give to someone considering this product?

Overall, I found Bitrix24 to be a dependable and user-friendly platform that assisted me in streamlining my business operations; I would suggest it to anybody seeking a comprehensive business management solution. The features are extensive and well-designed, making it simple for me to manage my team and projects. The CRM capability, which allows you to handle clients, prospects, and sales all in one location, is very amazing. These tools have been really helpful in keeping my team connected and productive when working remotely.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Akanksh D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

An ideal tool in managing projects for sprints.

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It has all the tools you need to manage projects and tasks from CRM, chats, video calls, telephony etc. It seamlessly integrates with other leading tools. The software is available on browser, desktop and mobile.

What is your favorite aspect of this product?

The software allows for up to 48 participants in a video meeting. The capacity to record meetings and change background. Private and group chats. This provides a quick and easy way to discuss ideas and share files with specific team member.

What do you dislike most about this product?

No dislikes. All the features have been helpful to our business. We have experienced a lot of growth when using Bitrix. It is very easy to navigate and use. You can automate and customize pipelines. This helps to increase sales and overall productivity of the enterprise.

What recommendations would you give to someone considering this product?

I recommend it to everybody be in a company or an individual. It is very user friendly. It can fit into a company of any size and shape. We can effectively manage the time we spend on each task, this ensures that everybody is at pace with what is required to be done in a given time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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