Bitrix24 Ltd

Bitrix24

Composite Score

8.5 /10

CX Score

8.9 /10

31 Reviews Write a Review

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What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

96 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 91

Configurable Knowledge Repository

Reporting and Analytics

Social Features

Cataloging

Workflow and Approval Management

Intelligent Search

API Integration

AI Capabilities

Rich Text Editor

Multiple File Type Support

Role-Based Access

Vendor Capability Ratings

Average 88

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support

Also Featured in...

Digital Workplace

Score 8.6

View Bitrix24 in this category (opens in a new tab)

Bitrix24 Reviews

Benson S.

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Reliable customer support platform.

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 fits excellently in all organizations including even the small and medium organizations and it allows them to properly engage with their clients and stakeholders.

What is your favorite aspect of this product?

Bitrix24 comes with a number of modules where it improves various business processes and enhance communication with our clients. Helps us engage with clients and receive their concerns where they shape the process of service delivery improving them to the best. Bitrix24 is affordable and not highly priced where it enables us to use it accurately without straining our financial resources.

What do you dislike most about this product?

Its sometimes affected by poor internet connections in its usage delaying how we communicate with clients.

What recommendations would you give to someone considering this product?

Bitrix24 is built for use in all organizations and it improves how you relate with clients enabling you deliver accurately and offer unmatched customer service delivery.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Bitrix24

What is Bitrix24?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Bitrix24 Ratings

89 Likeliness to Recommend

94 Plan to Renew

1 Since last award

96 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Bitrix24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

AI Capabilities Artificial intelligence to enhance knowledge management such as automatically tagging content, recognizing duplicate content, and suggesting relevant content.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Workplace

Bitrix24 Reviews

Benson S.

Reliable customer support platform.

Likeliness to Recommend

Pros

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Feature Ratings

Configurable Knowledge Repository

Reporting and Analytics

Social Features

Cataloging

Workflow and Approval Management

Intelligent Search

API Integration

AI Capabilities

Rich Text Editor

Multiple File Type Support

Role-Based Access

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Vendor Support