Bird Customer Reviews 2025 | SoftwareReviews

Bird

Composite Score

7.3 /10

CX Score

7.9 /10

18 Reviews Write a Review

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What is Bird?

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details

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Bird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bird.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 95%
Conflict Resolution:: 95%
Strategy & Innovation:: 90%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bird?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 80

Communication APIs

Cloud Integration

Integration APIs

AI Engine for CPaaS

Software Development Kit

Code Libraries

Online Cloud Platform

MMS API

WebRTC-based Calling

Drag and Drop User Interface

Vendor Capability Ratings

Average 79

Ease of IT Administration

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training

Bird Reviews

Adenike O.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Facilitates customer interaction through sms.

Likeliness to Recommend

10 /10

What differentiates Bird from other similar products?

Messagebird integrates with more social platforms , than any other cloud communication platform out there. This offers us more options , in terms of the social channels through which we can communicate with our customers.

What is your favorite aspect of this product?

I love its flow builder functionality. The Flow Builder function enables the creation of more effective customer interactions on the social platforms which Messagebird integrates with. As a result of the flow builder , we are able to automate simple customer interactions like completing sign-up forms on WhatsApp, sharing rich media on messenger or placing orders via SMS.

What do you dislike most about this product?

Messagebird support team is slow to respond to enquiries and APi documentations can be a lot more intuitive and detailed.

What recommendations would you give to someone considering this product?

Messagebird is an effective solution for sending notifications to our customers through social platforms.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Estelle M.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Automated communication across social channels.

Likeliness to Recommend

9 /10

What differentiates Bird from other similar products?

MessageBird supports the most popular communication channels, preferred by the majority of our target audience and customers. This enables my team to expand the number of communication options, we are able to combine into one shared social inbox , for centralized customer conversations.

What is your favorite aspect of this product?

I love messagebirds flow builder. It enables my team build engaging data driven experiences between the social apps where our customers have a presence , and our customer relationship management infrastructure without writing code. This makes the process of connecting multiple applications for interaction basis to be faster, without encountering data complexities.

What do you dislike most about this product?

Messagebird support can be faster and it sometimes struggles with scalability on occasions.

What recommendations would you give to someone considering this product?

For the current times, where every organization is thinking about automating communication with customers across social channels, Messagebird is a tool to consider, especially as it involves text-based communication infrastructure.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Bahar U.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Great communication & OTP tool

Likeliness to Recommend

8 /10

What differentiates Bird from other similar products?

I haven't used similar tools.

What is your favorite aspect of this product?

Ease of use and features

What do you dislike most about this product?

I didn't have negative experience

What recommendations would you give to someone considering this product?

For OTP purposes I definitely recommend. Also for sms communication it is great.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Bird

What is Bird?

Company Details

Need Assistance?

Awards & Recognition

Bird Ratings

84 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Bird?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Integration APIs Ability of the software to interface with legacy and other third party applications.

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Code Libraries Provides a library of code samples to build out a customized platform.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

MMS API API for sending and receiving multimedia formats.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Bird Reviews

Adenike O.

Facilitates customer interaction through sms.

Likeliness to Recommend

Pros

Estelle M.

Automated communication across social channels.

Likeliness to Recommend

Pros

Bahar U.

Great communication & OTP tool

Likeliness to Recommend

Pros

Feature Ratings

Communication APIs

Cloud Integration

Integration APIs

AI Engine for CPaaS

Software Development Kit

Code Libraries

Online Cloud Platform

MMS API

WebRTC-based Calling

Drag and Drop User Interface

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training