BigTime Software

BigTime

Composite Score

8.1 /10

CX Score

8.6 /10

72 Reviews Write a Review

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What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details

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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative

4% Neutral

92% Positive

Pros

Continually Improving Product
Inspires Innovation
Respectful
Friendly Negotiation

Feature Ratings

Average 86

Client Portal

Expense Detail Tracking

Security

Email Synchronization & Tracking

Time Management

Knowledgebase

Project Management

Billing

Business Process Analysis (BPA)

Retainer Management

Process Automation

Vendor Capability Ratings

Average 81

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

BigTime Downloads

BigTime White Paper - Metrics That Matter

The value of the metrics you measure is directly correlated to the conclusions you draw and the actions you take. To really get to managi...

bigtime-psa-101-guide

Everything you need to know about what PSA software is, how it works, and steps to evaluate the right option for your firm.

BigTime Reviews

Raman P.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Deliver the best to your customers.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Projector PSA's unique feature is that it connects our project plans to our present, past and future to give us views that help us to deliver the best products to our customers.

What is your favorite aspect of this product?

The projector BI that has preconfigured reports that help us to track PSO metrics, which gives us a clear view of our data to help us make better decisions to achieve our company goals.

What do you dislike most about this product?

I like everything about it. So far it has been very efficient to help us achieve our company goals.

What recommendations would you give to someone considering this product?

Projectors PSA's support team is knowledgeable and always ready to help whenever we need their help. I highly recommend.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Becky R.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Objective Professional Program

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Projector PSA organizes all the business projects for rational development.

What is your favorite aspect of this product?

Projector PSA delivers dynamic assistance for technical help

What do you dislike most about this product?

Projector PSA is incredible in boosting performance.

What recommendations would you give to someone considering this product?

Projector PSA is determined for solid process navigation.

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Maria B.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Complete and excellent software, easy to implement

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Being able to arrange everything was exactly what I needed, so it really aids me in project management and monitoring, as well as how to set up projects, tasks, and subtasks. BigTime is largely used by our organization to measure internal hours worked on projects in order to determine how much to charge. As a project manager, I'm more interested in the project management tools and eager to see how they perform.

What is your favorite aspect of this product?

I enjoy its ease of use and its strong and versatile interface; the first time I used BigTime was extremely pleasant since it is a nice tool that addresses difficulties in project management and monitoring, as well as the ability to efficiently automate. The ability to modify the reports for each user, rather than only having the choice of default settings for a group of users.

What do you dislike most about this product?

I'm concerned the learning curve will be long because there are so many features to grasp. I enjoy having so many quote possibilities, but I'm also perplexed, and I'll have to go through a billing cycle to see how it works. We only monitor hours for internal purposes, and we use milestone invoicing, so it would be wonderful to have an easy method to separate the two.

What recommendations would you give to someone considering this product?

Give it a shot if you're seeking for strategies to manage staff hours spent on certain project activities. If you're searching for something that interacts with Quickbooks and provides budgeting and project management, this software may be precisely what you're looking for because it's so configurable that it can work for any industry and any business structure.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

BigTime

What is BigTime?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

BigTime Ratings

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love BigTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Client Portal Give clients on-demand access to their project, issue, retainer, and account information.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Security Permits customers to use their identity provider of choice to manage their sign on

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

BigTime Downloads

BigTime White Paper - Metrics That Matter

bigtime-psa-101-guide

BigTime Reviews

Raman P.

Deliver the best to your customers.

Likeliness to Recommend

Pros

Becky R.

Objective Professional Program

Likeliness to Recommend

Pros

Maria B.

Complete and excellent software, easy to implement

Likeliness to Recommend

Pros

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1
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Feature Ratings

Client Portal

Expense Detail Tracking

Security

Email Synchronization & Tracking

Time Management

Knowledgebase

Project Management

Billing

Business Process Analysis (BPA)

Retainer Management

Process Automation

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support