BigTime Software

BigTime

Composite Score

8.1 /10

CX Score

8.6 /10

72 Reviews Write a Review

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What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details

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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative

4% Neutral

92% Positive

Pros

Continually Improving Product
Inspires Innovation
Respectful
Friendly Negotiation

Feature Ratings

Average 86

Client Portal

Expense Detail Tracking

Security

Email Synchronization & Tracking

Time Management

Knowledgebase

Project Management

Billing

Business Process Analysis (BPA)

Retainer Management

Process Automation

Vendor Capability Ratings

Average 81

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

BigTime Downloads

BigTime White Paper - Metrics That Matter

The value of the metrics you measure is directly correlated to the conclusions you draw and the actions you take. To really get to managi...

bigtime-psa-101-guide

Everything you need to know about what PSA software is, how it works, and steps to evaluate the right option for your firm.

BigTime Reviews

Tommy P.

Role: Consultant
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Excellent tool to improve the consulting service.

Likeliness to Recommend

8 /10

What differentiates BigTime from other similar products?

• One of the things that differentiates this consulting tool from others. It is that it is much more complete in terms of functionalities and the ability to integrate with other tools that help in the billing process such as QuickBooks and others like it.

What is your favorite aspect of this product?

• One of the most useful features of this consulting service. It is that it allows us to make legal invoices and activate alerts or notifications when it is processed and reaches the recipient. This allows us to know precisely when an invoice has arrived correctly. I also like very much that the platform saves information on each contact in which some type of procedure is carried out.

What do you dislike most about this product?

• One of the negative aspects of this consulting tool. is that the invoices cannot be automated and set a certain pattern in the shipment. Another thing that I don't like is that there should be some kind of explanatory guide or video in which users can be instructed to learn how to use each function of this service. Since it can be complicated at the beginning of its use.

What recommendations would you give to someone considering this product?

• BigTime is an excellent option to easily manage the resources of a company, make budgets, and generally improve business performance. Therefore I would definitely recommend it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Rose C.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Very useful in tracking of budgets

Likeliness to Recommend

8 /10

What differentiates BigTime from other similar products?

You can generate any type of reports to fit your needs

What is your favorite aspect of this product?

Projects have a lot of flexibility in customizing your budget.

What do you dislike most about this product?

Budget in Projector PSA sometimes does not tie to actual budget due to the timing of billing time and material. Projector PSA should include an option to account for the time and material billed and un-billed.

What recommendations would you give to someone considering this product?

Projector PSA has the ability to open and close past periods which is very useful

Pros

Trustworthy
Inspires Innovation
Caring
Respectful

Indira F.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

invoice in the best way

Likeliness to Recommend

10 /10

What differentiates BigTime from other similar products?

without any doubt the fully integrated time and billing system aimed at professionals to simplify and keep track of all the operations you own.

What is your favorite aspect of this product?

the way in which it manages and collects customer data for the formulation of invoices

What do you dislike most about this product?

the control of the input and output times of each record executed is a little slow

What recommendations would you give to someone considering this product?

BigTime is able to minimize the problems that cause the generation of invoices in such a way that it collects the data that is generated, which is why it is necessary to take it into consideration to implement it.

Pros

Continually Improving Product
Efficient Service
Respectful
Reliable

Cons

Less Performance Enhancing
Less Transparent
Charges for Enhancements

BigTime

What is BigTime?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

BigTime Ratings

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love BigTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Client Portal Give clients on-demand access to their project, issue, retainer, and account information.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Security Permits customers to use their identity provider of choice to manage their sign on

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

BigTime Downloads

BigTime White Paper - Metrics That Matter

bigtime-psa-101-guide

BigTime Reviews

Tommy P.

Excellent tool to improve the consulting service.

Likeliness to Recommend

Pros

Rose C.

Very useful in tracking of budgets

Likeliness to Recommend

Pros

Indira F.

invoice in the best way

Likeliness to Recommend

Pros

Cons

Most Popular BigTime Comparisons

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1
Since last award

Feature Ratings

Client Portal

Expense Detail Tracking

Security

Email Synchronization & Tracking

Time Management

Knowledgebase

Project Management

Billing

Business Process Analysis (BPA)

Retainer Management

Process Automation

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support