BigPanda Customer Reviews 2024

BigPanda

Composite Score

8.0 /10

CX Score

8.1 /10

25 Reviews Write a Review

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What is BigPanda?

Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.

Company Details

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Awards & Recognition

BigPanda won the following awards in the AIOps category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

BigPanda Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigPanda.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigPanda?

4% Negative

16% Neutral

80% Positive

Pros

Fair
Reliable
Saves Time
Helps Innovate

Feature Ratings

Average 75

Security Operations Automation

Change Control Automation

Analyze Discovery Data

Event & Alert Management Automation

Analyze Activity Data

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Data Visualization

Incident Management Automation

Problem Management Automation

Operational Task Automation

Vendor Capability Ratings

Average 78

Vendor Support

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

BigPanda Reviews

Jaspreet S.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

BigPanda-Turn your IT Noise into Automated Actions

Likeliness to Recommend

9 /10

What differentiates BigPanda from other similar products?

1) BigPanda streamline incident resolution by calming noisy monitoring data to enhance visibility and reduce response teams necessary. 2) BigPanda's unified view of IT Ops works as a Consolidate monitoring environment from 11+ tools into a single pane of glass using BigPanda’s Incident 360 console. 3) BigPanda improves Mean Time To Detection (MTTD) by enable automated correlation to prevent customer facing issues.

What is your favorite aspect of this product?

1) Enrich alerts - Add information and context to alerts, delivering additional insights that improve incident management. 2) Enable analytics and reporting - Provide flexible analytics platform for tracking of metrics. 3) Break down functional silos - Enable collaboration across engineering, sales and DevOps teams

What do you dislike most about this product?

1) BigPanda needs to improve its Machine Learning capabilities so it would suggest correct alert correlation patterns and identify right set of Changes related to an event or incident. 2) BigPanda needs to provide more control so user and NOC Teams can customize the UI per their needs for ease of tracking. 3) BigPanda needs to work on SNMP Integration so as to correctly support all versions and traps transformation.

What recommendations would you give to someone considering this product?

1) Check if BigPanda integrates well with your existing IT infrastructure, including other monitoring tools, collaboration platforms, and ticketing systems. 2) Evaluate automation capabilities, including how it handles incident alerts and level of customization available. 3) Look for a tool that provides reliable performance monitoring and incident detection to minimize downtime. 4) Evaluate analytics & reporting capabilities to gain insights into your system's performance and effectiveness of your incident response processes. 5) Understand pricing model and licensing structure to ensure it aligns with your budget and expected usage.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Under Delivered

Elson P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

improved our monitoring and alerting capabilities

Likeliness to Recommend

10 /10

What differentiates BigPanda from other similar products?

BigPanda is an AIOps platform that helps organizations automate and optimize their IT operations. It is different from other similar products because it covers a wider range of IT infrastructure and applications, provides deeper insights into IT data, is easy to use, and provides actionable insights. • Breadth of coverage • Depth of insights • Ease of use • Actionable insights

What is your favorite aspect of this product?

With BigPanda's comprehensive integrations, enrichments, and automation capabilities, we have achieved rapid implementation and enhanced operational efficiency.. This product is an absolute game-changer for my organization and department.

What do you dislike most about this product?

The dashboards could be improved, but I was otherwise very satisfied

What recommendations would you give to someone considering this product?

The dashboard and reports could be made more effective

Pros

Helps Innovate
Trustworthy
Efficient Service
Inspires Innovation

Cons

Slower Product Innovation

BigPanda

What is BigPanda?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

BigPanda Ratings

85 Likeliness to Recommend

96 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigPanda?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

BigPanda Reviews

Jaspreet S.

BigPanda-Turn your IT Noise into Automated Actions

Likeliness to Recommend

Pros

Cons

Elson P.

improved our monitoring and alerting capabilities

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Security Operations Automation

Change Control Automation

Analyze Discovery Data

Event & Alert Management Automation

Analyze Activity Data

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Data Visualization

Incident Management Automation

Problem Management Automation

Operational Task Automation

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features