BigPanda Logo Award Winner Product Badge
BigPanda Logo Award Winner Product Badge
BigPanda

BigPanda

Composite Score
8.0 /10
CX Score
8.1 /10
Category
BigPanda
8.0 /10

What is BigPanda?

Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.

Company Details


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Awards & Recognition

BigPanda won the following awards in the AIOps category

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BigPanda Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigPanda.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigPanda?

4% Negative
16% Neutral
80% Positive

Pros

  • Fair
  • Reliable
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 75

Security Operations Automation

88

Change Control Automation

81

Analyze Discovery Data

80

Event & Alert Management Automation

78

Analyze Activity Data

78

Explainable and Trainable Algorithms

78

Performance & Capacity Management Automation

76

Data Visualization

74

Incident Management Automation

74

Problem Management Automation

73

Operational Task Automation

70

Vendor Capability Ratings

Average 78

Vendor Support

85

Ease of Implementation

83

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

80

Usability and Intuitiveness

79

Business Value Created

77

Breadth of Features

77

Product Strategy and Rate of Improvement

76

Ease of Customization

75

Quality of Features

70

BigPanda Reviews

Shaikh F.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

user friendly UI/UX. awesome product ,productive.

Likeliness to Recommend

10 /10

What differentiates BigPanda from other similar products?

Easy to use . steps involved in integration are very easy and understandable. the main thing using very accurately AI features.

What is your favorite aspect of this product?

Data enrichments. Data correlation. Data Extraction.

What do you dislike most about this product?

Lack of two way integrations.

What recommendations would you give to someone considering this product?

it would be helpful for user if Big Panda add two way integrations features.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2023

one of the Best Product in Market.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Nathaniel S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product if a bit lacking in polish.

Likeliness to Recommend

7 /10

What differentiates BigPanda from other similar products?

I haven't seen anyone else doing quite what BigPanda is trying to do.

What is your favorite aspect of this product?

The UI is really nice and easy to work with. BigPanda does a good job balancing making a nice looking UI while keeping it highly functional.

What do you dislike most about this product?

The product seems to be immature. It seemed like we were the first ones to ever try using their APIs to send change data. There did not seem to be a lot of data validation happening. We were sending data BigPanda was not expecting, which was leading to a database error. This indicates to me they were not doing enough to validate before putting the data into the database. It was also allowing me to add milliseconds to epoc time when adding changes via API but then not displaying them in the GUI.

What recommendations would you give to someone considering this product?

You can use their out-of-the-box tools to input alerts and changes but if you need to send data not natively support you will need to use their APIs. Also some of the out-of-the-box did not work as well as writing directly to the API.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered
  • Security Frustrates

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