BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.5 /10
CX Score
8.7 /10
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Category
BigCommerce
8.5 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

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Awards & Recognition

BigCommerce won the following awards in the B2B eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative
12% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 79

Shopping Cart Management

84

Payment Processing

82

Guided Selling

81

Content Localization

79

Order Management

79

Catalog Management

79

Content Management

78

Reporting and Analytics

78

Modernized Buyer Portal

77

Multi-Language Support

76

ERP Integration

75

Vendor Capability Ratings

Average 79

Ease of Implementation

81

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

79

Vendor Support

79

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Availability and Quality of Training

74

BigCommerce Reviews

Emma B.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Identifying Customer Preferences: A/B Testing

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

BigCommerce is a standout e-commerce platform due to its user-friendly interface, seamless integration with popular marketing tools, and advanced analytics capabilities. Its A/B testing features allow you to test various elements of your online store, such as product pages, checkout processes, and promotional banners. This ensures that you can identify and implement the most effective strategies for your target audience.

What is your favorite aspect of this product?

BigCommerce's A/B testing capabilities are easy to use. You can set up and launch tests with just a few clicks, without needing complex coding or technical expertise. The platform's real-time reporting and analytics provide valuable insights into customer behavior, enabling data-driven decisions and the continuous optimization of marketing campaigns.

What do you dislike most about this product?

Smaller e-commerce businesses with lower traffic volumes may require more time to gather sufficient data to draw reliable conclusions from A/B tests. Moreover, businesses with highly complex testing requirements or niche industries may need some customization to fully leverage the platform's capabilities.

What recommendations would you give to someone considering this product?

BigCommerce's A/B testing capabilities are an invaluable asset for analysts and marketing strategists who want to understand customer preferences and optimize their marketing campaigns. You can test various elements of your online store and gather real-time data on customer behavior. This information can help you make informed decisions that drive conversions, increase customer satisfaction, and ultimately boost your bottom line. The platform has an interface that is easy to use and provides advanced analytics. This makes it accessible to marketers of all skill levels, ensuring a positive return on investment.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alexander G.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

All-in-One E-commerce Platform

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Unlike some other platforms, BigCommerce doesn’t charge transaction fees. This means you get to keep more of your profits from each sale.

What is your favorite aspect of this product?

BigCommerce offers an extensive range of features, including payment gateway integrations, analytics, and a powerful app store.

What do you dislike most about this product?

While BigCommerce offers customization options, I desire even more flexibility in design and layout.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Mohsin S.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Ecommerce Platform for Professionals

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

It is the most epic platform for selling products both online and at the retail shop. Thus, this software helps you in many ways and keeps your growth on track.

What is your favorite aspect of this product?

BigCommerce is the platform that enables the integration of multiple systems. Along with SaaS capabilities, the team collaboration that this tool offers is just to the next level. So, another best thing I liked so far is that it is not at all an open platform and you don’t have to employ someone for the software house. The website theme is difficult to upgrade and the notifications are hard to regulate using this software.

What do you dislike most about this product?

The most annoying thing about this system is that you cannot get instant customer guidance or support. Thus, you have to deal with the worse situation on your own. Additionally, the software is not good for client communications and there are very limited options available in this concern. Another drawback of this platform is that you will need to pay extra costs for additional integrations with other platforms.

What recommendations would you give to someone considering this product?

Yes, BigCommerce is highly recommended for use and it will bloom your enterprises.

Pros

  • Reliable
  • Efficient Service
  • Client Friendly Policies
  • Altruistic

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