BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.5 /10
CX Score
8.7 /10
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Claim Software
Category
BigCommerce
8.5 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
81%
Conflict Resolution:
88%
Strategy & Innovation:
84%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

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1% Negative
12% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Security Protects
  • Altruistic

Feature Ratings

Average 79

Shopping Cart Management

83

Payment Processing

82

Guided Selling

80

Catalog Management

79

Content Localization

79

Order Management

79

Reporting and Analytics

79

Content Management

78

Multi-Language Support

77

Modernized Buyer Portal

77

ERP Integration

75

Vendor Capability Ratings

Average 79

Business Value Created

81

Ease of Implementation

81

Usability and Intuitiveness

80

Quality of Features

80

Vendor Support

79

Ease of IT Administration

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Breadth of Features

77

Availability and Quality of Training

75

BigCommerce Reviews

David C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Offers a huge amount of built-in features

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

There is no tool available that can beat the performance of Big commerce. It allows us a lot of flexibility in terms of how we list products on our website and how we alter some of the criteria for each item. Each product can have a detailed description, other links, pricing, and a variety of other features, which is a good feature to have.

What is your favorite aspect of this product?

BigCommerce is much more than just a simple eCommerce platform. It comes with some excellent store management features that helped us keep on top of our business right out of the box. A large product catalog, customizable shipping & real-time quotations, coupon, discounting tools, and more are just a few of the unique native features.

What do you dislike most about this product?

BigCommerce has a problem with web optimization. I'm hoping that can be solved for the large commerce team, as Google ads and other marketing tools require an optimized page to employ for lead generation.

What recommendations would you give to someone considering this product?

The capabilities all begin with the website builder, which lets users create stunning, responsive sites without having any prior knowledge of web design. You can easily add and manage products, as well as collect payments through a variety of methods.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Mughal E.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Its very easy to use e-commerce platform

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

The one and only feature of saving the abandoned cart tool is my favourite which I could not find in Magento or Shopify, making big commerce the best one to do.

What is your favorite aspect of this product?

It's a very easy to use, drag and drop feature, along with quotations in real-time for all commerce products. Makes it my favourite feature for the tool.

What do you dislike most about this product?

The SEO feature needs improvements as it's not very easy to use as compared with WooCommerce using YOAST SEO

What recommendations would you give to someone considering this product?

This is a very easy to use tool which helps businesses in providing a great customer experience and helps in conversions. There are many features within the platform that helps customers to actually convert.

Pros

  • Continually Improving Product
  • Appreciates Incumbent Status
  • Inspires Innovation
  • Respectful

Cons

  • Charges for Enhancements

zheng s.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The most appealing to me is its accessibility

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Open program that can assist you in integrating what you want to sell online effectively. The most appealing to me is its accessibility and it may be customized for every store independently. As a result, you may be nimble and make quick changes for customers or yourselves as required. It also incorporates a number of statistics, online transactions, and the opportunity to sell globally.

What is your favorite aspect of this product?

We are trying to solve and integrating all aspects of e-commerce with a unified platform, such as email, web page add - ons, payment services, predictive analysis, SEO and web marketing, revenues, and assistance, as well as integrating all other applications into one.

What do you dislike most about this product?

Professional assistance is required for effective synchronization with all that large commerce has to offer. It might feel a little convoluted and difficult to adopt at times. Often when you update plug - ins there seem to be bugs and slowdowns.

What recommendations would you give to someone considering this product?

When you are searching for bespoke solutions that can integrate all of your connectors in one location, BigCommerce is the way to go! They can integrate whatever app or function into your company and assist you expand quicker and more reliably.

Pros

  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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