

In Partnership With SelectHub
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What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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In Partnership With SelectHub
BigCommerce Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on BigCommerce.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 84%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Security Protects
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Shopping Cart Management
Payment Processing
Guided Selling
Catalog Management
Content Localization
Order Management
Reporting and Analytics
Content Management
Multi-Language Support
Modernized Buyer Portal
ERP Integration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Availability and Quality of Training
Also Featured in...
BigCommerce Reviews

David C.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Offers a huge amount of built-in features
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
There is no tool available that can beat the performance of Big commerce. It allows us a lot of flexibility in terms of how we list products on our website and how we alter some of the criteria for each item. Each product can have a detailed description, other links, pricing, and a variety of other features, which is a good feature to have.
What is your favorite aspect of this product?
BigCommerce is much more than just a simple eCommerce platform. It comes with some excellent store management features that helped us keep on top of our business right out of the box. A large product catalog, customizable shipping & real-time quotations, coupon, discounting tools, and more are just a few of the unique native features.
What do you dislike most about this product?
BigCommerce has a problem with web optimization. I'm hoping that can be solved for the large commerce team, as Google ads and other marketing tools require an optimized page to employ for lead generation.
What recommendations would you give to someone considering this product?
The capabilities all begin with the website builder, which lets users create stunning, responsive sites without having any prior knowledge of web design. You can easily add and manage products, as well as collect payments through a variety of methods.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Mughal E.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Feb 2022
Its very easy to use e-commerce platform
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
The one and only feature of saving the abandoned cart tool is my favourite which I could not find in Magento or Shopify, making big commerce the best one to do.
What is your favorite aspect of this product?
It's a very easy to use, drag and drop feature, along with quotations in real-time for all commerce products. Makes it my favourite feature for the tool.
What do you dislike most about this product?
The SEO feature needs improvements as it's not very easy to use as compared with WooCommerce using YOAST SEO
What recommendations would you give to someone considering this product?
This is a very easy to use tool which helps businesses in providing a great customer experience and helps in conversions. There are many features within the platform that helps customers to actually convert.
Pros
- Continually Improving Product
- Appreciates Incumbent Status
- Inspires Innovation
- Respectful
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.

zheng s.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
The most appealing to me is its accessibility
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Open program that can assist you in integrating what you want to sell online effectively. The most appealing to me is its accessibility and it may be customized for every store independently. As a result, you may be nimble and make quick changes for customers or yourselves as required. It also incorporates a number of statistics, online transactions, and the opportunity to sell globally.
What is your favorite aspect of this product?
We are trying to solve and integrating all aspects of e-commerce with a unified platform, such as email, web page add - ons, payment services, predictive analysis, SEO and web marketing, revenues, and assistance, as well as integrating all other applications into one.
What do you dislike most about this product?
Professional assistance is required for effective synchronization with all that large commerce has to offer. It might feel a little convoluted and difficult to adopt at times. Often when you update plug - ins there seem to be bugs and slowdowns.
What recommendations would you give to someone considering this product?
When you are searching for bespoke solutions that can integrate all of your connectors in one location, BigCommerce is the way to go! They can integrate whatever app or function into your company and assist you expand quicker and more reliably.
Pros
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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