BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.5 /10
CX Score
8.7 /10
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Category
BigCommerce
8.5 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

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Awards & Recognition

BigCommerce won the following awards in the B2B eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
87%
Negotiation and Contract:
81%
Conflict Resolution:
88%
Strategy & Innovation:
84%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

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1% Negative
12% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Security Protects
  • Altruistic

Feature Ratings

Average 79

Shopping Cart Management

83

Payment Processing

82

Guided Selling

80

Catalog Management

80

Content Localization

79

Order Management

79

Reporting and Analytics

79

Content Management

78

Multi-Language Support

77

Modernized Buyer Portal

77

ERP Integration

75

Vendor Capability Ratings

Average 79

Business Value Created

82

Ease of Implementation

81

Usability and Intuitiveness

80

Quality of Features

80

Vendor Support

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Ease of Data Integration

78

Ease of Customization

78

Breadth of Features

77

Availability and Quality of Training

74

BigCommerce Reviews

Lydia J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Ideal for all startups and growing businesses

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

I appreciate BigCommerce and always choose it over others because of the comprehensiveness and ease with which it allows us to construct an internet store and sell our items without having to write sophisticated code. BigCommerce is specifically adapted to our requirements, and it has all of the capabilities we require.

What is your favorite aspect of this product?

BigCommerce is a good option for running an online store, and the most attractive point is that it is an all-in-one and well-known option available. When it comes to online shop builders, its feature set is my favorite aspect than anything else. It comes with pretty unique features and themes that are enough to give our online store a unique look.

What do you dislike most about this product?

The stats page does not appeal to me. They are ineffective in my opinion. Also Whenever we try to alter the template, it can be really difficult to make changes to elements that aren't supported by Bigcommerce by default. However, the community is quite helpful in terms of providing timely responses and assistance, as well as making things easier.

What recommendations would you give to someone considering this product?

All large and medium-sized enterprise applications choose to work with BigCommerce since it is the greatest of all eCommerce solutions while also inexpensive. BigCommerce undoubtedly delivers far more bang for the buck than many rival alternatives, you can gain access to additional features that are not available in other options.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Savannah B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

BigCommerce speedy web-based business arrangement

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

I view assembling a site on BigCommerce as simple, I like the best it's open-source and accessible for customizations for each store independently. In like that, you can be coordinated and do quick variations for the clients or yourself if necessary. It likewise coordinates an assortment of investigation, installment frameworks, and the capacity to sell around the world. The expense is even a private company cordial.

What is your favorite aspect of this product?

BigCommerce is quite simple to utilize all that you want is there. The control board is made for both fledgling and experienced clients you can take a plunge if necessary and approach simple to look into things. BigCommerce has a truly simple association with installment entryways, particularly to their favored one which is Braintree controlled by PayPal.

What do you dislike most about this product?

In BigCommerce the web composition segment is awful. Extremely difficult to refresh with complete certainty. The site format is difficult to control. Every item detail page can be tweaked. This makes pages with CSS appear as though the site they're on; it's scattered.

What recommendations would you give to someone considering this product?

BigCommerce is especially appropriate for overseeing enormous item indexes. Adaptable valuing constructions and client classes make it an integral asset. With its not difficult to-utilize UI, you won't require a software engineer to keep up with your webpage, albeit some data set, IT, and web architecture/support would be strongly suggested. Then again, for little inventories or a little, unmistakable product offering, the expense may not be as reasonable. Likewise, it takes day-to-day upkeep for your store to stay new and dynamic.

Pros

  • Caring
  • Respectful
  • Fair
  • Acts with Integrity

Jennifer A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great B2B platform

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

Bigcommerce offers several built-in features that are included with the base package. The built-in review tool is the unique feature that is present in only this tool. It has a limitless quantity of products and storage, and automated image optimization were some other aspects that I liked as a newcomer in the dropshipping industry.

What is your favorite aspect of this product?

I like it most because it's open-source and customizable for each store separately. As a result, we'll be able to be flexible and make quick changes for our clients. I really adore that it also includes analytics, payment mechanisms, and the capacity to sell internationally.

What do you dislike most about this product?

The user interface of BigCommerce isn't particularly interactive, and there are numerous areas where it could be improved. The reporting part, for example, requires more detail. Many crucial elements, such as Google consumer reviews, are absent from the basic package.

What recommendations would you give to someone considering this product?

Most businesses want customized delivery, and BigCommerce provides it. You won't have to change your business model because of your eCommerce system thanks to the flexible tax system and dropshipping options.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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