BigCommerce Pty. Ltd

BigCommerce

Composite Score

8.5 /10

CX Score

8.7 /10

84 Reviews Write a Review

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What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2B eCommerce category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Gold Medalist

2021

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 81%
Conflict Resolution:: 88%
Strategy & Innovation:: 84%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative

12% Neutral

87% Positive

Pros

Respectful
Reliable
Altruistic
Security Protects

Feature Ratings

Average 79

Shopping Cart Management

Guided Selling

Payment Processing

Content Localization

Catalog Management

Order Management

Reporting and Analytics

Content Management

Multi-Language Support

Modernized Buyer Portal

ERP Integration

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

B2C eCommerce

Score 8.5

View BigCommerce in this category (opens in a new tab)

BigCommerce Reviews

Meet D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Perfect eCommerce Solution with Excellent Features

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

It comes with the built-in tools for marketing,analytics, for sales channels and integrations, BigCommerce offers a complete solution for businesses of all sizes.

What is your favorite aspect of this product?

The favorite aspect is its flexibility and scalability.

What do you dislike most about this product?

One aspect i dislike about it is the complexity of its interface for new users.

What recommendations would you give to someone considering this product?

Only one thing "Just GO for it"

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Mohsin S.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Best Ecommerce Platform for Professionals

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

It is the most epic platform for selling products both online and at the retail shop. Thus, this software helps you in many ways and keeps your growth on track.

What is your favorite aspect of this product?

BigCommerce is the platform that enables the integration of multiple systems. Along with SaaS capabilities, the team collaboration that this tool offers is just to the next level. So, another best thing I liked so far is that it is not at all an open platform and you don’t have to employ someone for the software house. The website theme is difficult to upgrade and the notifications are hard to regulate using this software.

What do you dislike most about this product?

The most annoying thing about this system is that you cannot get instant customer guidance or support. Thus, you have to deal with the worse situation on your own. Additionally, the software is not good for client communications and there are very limited options available in this concern. Another drawback of this platform is that you will need to pay extra costs for additional integrations with other platforms.

What recommendations would you give to someone considering this product?

Yes, BigCommerce is highly recommended for use and it will bloom your enterprises.

Pros

Reliable
Efficient Service
Client Friendly Policies
Altruistic

Role: Operations
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

multistorefront should not have been released yet

Likeliness to Recommend

7 /10

Pros

Reliable
Respectful
Trustworthy
Effective Service

Cons

Slower Product Innovation
Inhibits Innovation
Commodity Features

BigCommerce

What is BigCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

BigCommerce Ratings

87 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigCommerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Multi-Language Support Send or translate alerts in multiple languages.

Modernized Buyer Portal Streamlines administrative processes and reduces workloads by offering personalized buying experiences through the member portal.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2C eCommerce

BigCommerce Reviews

Meet D.

Perfect eCommerce Solution with Excellent Features

Likeliness to Recommend

Pros

Mohsin S.

Best Ecommerce Platform for Professionals

Likeliness to Recommend

Pros

multistorefront should not have been released yet

Likeliness to Recommend

Pros

Cons

Most Popular BigCommerce Comparisons

Adobe Commerce

Shopify Plus

Oracle Commerce

SAP Commerce Cloud

FastSpring

Salesforce B2B Commerce Cloud

Feature Ratings

Shopping Cart Management

Guided Selling

Payment Processing

Content Localization

Catalog Management

Order Management

Reporting and Analytics

Content Management

Multi-Language Support

Modernized Buyer Portal

ERP Integration

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training