BigCommerce Pty. Ltd

BigCommerce

Composite Score

8.5 /10

CX Score

8.7 /10

85 Reviews Write a Review

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What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 81%
Conflict Resolution:: 88%
Strategy & Innovation:: 84%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative

12% Neutral

87% Positive

Pros

Respectful
Reliable
Security Protects
Altruistic

Feature Ratings

Average 78

Order Portal

Payment Processing

Catalog Management

Content Localization

Order Management

Reporting and Analytics

Content Management

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.5

View BigCommerce in this category (opens in a new tab)

BigCommerce Reviews

Randy B.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Not a good software provider

Likeliness to Recommend

2 /10

What differentiates BigCommerce from other similar products?

We have been using Big Commerce for 10 years, we have started our search for a replacement. Over the years we have had a lot of tickets to correct problems. Then when the next update was out it was broken again. We have had one issue running for years with exporting data, so watch it your backup files will contain tons of errors. Many of the apps they say are easy to implement almost never are. Often they cannot support the template they sold us. Any use of UPS's don't work. Having your items automatically move to Amazon or ebay is a lie. The shipping calculations are horrible. Our site was down 36 hours last year at Christmas.

What is your favorite aspect of this product?

It takes order, although somewhat clunky. More problems than benefits, it is shameful for the price.

What do you dislike most about this product?

Basic features not working properly. Inability of support actually fixing the problems. the cost is way too high considering what you do not get.

What recommendations would you give to someone considering this product?

Run, set up might be fairly straightforward, but, getting everything to work is a headache. Try using support, after a few months you will realize just how bad it can get. The more years you have the software the more problems you will have and the more time you will need with support.

Pros

Respectful

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Tim L.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Solid platform but needs better B2B functionality.

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Price was the biggest differentiator in choosing BigCommerce. The platform is great solid from the DTC point of view.

What is your favorite aspect of this product?

The availability of plugins is good. We're able to integrate an array of plugins to meet our needs. Combined with a little custom development, we're able to make the platform meet all of our needs for a great DTC experience.

What do you dislike most about this product?

Lack of B2B features. BigCommerce purchase the B2B Edition plugin a while back but it hasn't incorporated the functionality into the base platform. This leaves data integration lacking when using BC for B2B stores.

What recommendations would you give to someone considering this product?

If you're looking for an alternative to the biggest players in the space, BC offers a lot of features and plugins that facilitate a great DTC experience.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Commodity Features
Charges for Enhancements

Alethea F.

Role: C-Level
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to setup & integrate apps & payment options.

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

The ability to integrate third-party apps within storefront without incurring additional fees.

What is your favorite aspect of this product?

Ease with customizing storefront; the ability to offer Pay Pal and Affirm at checkout; and their help center.

What do you dislike most about this product?

I don’t have any dislikes at this time.

What recommendations would you give to someone considering this product?

Take time to setup your storefront, review all its capabilities; and connect required apps prior to selling products on your storefront.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

BigCommerce

What is BigCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BigCommerce Ratings

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigCommerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

BigCommerce Reviews

Randy B.

Not a good software provider

Likeliness to Recommend

Pros

Cons

Tim L.

Solid platform but needs better B2B functionality.

Likeliness to Recommend

Pros

Cons

Alethea F.

Easy to setup & integrate apps & payment options.

Likeliness to Recommend

Pros

Most Popular BigCommerce Comparisons

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Oracle Commerce

1
Since last award

Feature Ratings

Order Portal

Payment Processing

Catalog Management

Content Localization

Order Management

Reporting and Analytics

Content Management

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Availability and Quality of Training