BigCommerce Pty. Ltd

BigCommerce

Composite Score

8.4 /10

CX Score

8.7 /10

81 Reviews Write a Review

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What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative

12% Neutral

86% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Feature Ratings

Average 78

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Content Management

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.5

View BigCommerce in this category (opens in a new tab)

BigCommerce Reviews

Michael P.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Good and easy to use ecommerce product. Good suppo

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Ease of use and no fees based off of revenue

What is your favorite aspect of this product?

Good order management

What do you dislike most about this product?

Un flexible shipping rates by product and zip code level.

What recommendations would you give to someone considering this product?

Recommended

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kevin R.

Role: Operations
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Great eCommerce platform!

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

It is a very simple platform to use but can also be built upon to become complex and detailed, if you wish to dive deeper.

What is your favorite aspect of this product?

How straightforward most of the setup and daily functions are.

What do you dislike most about this product?

As a customer with close to 400,000 items in our catalog, the search feature leaves a lot to be desired. I find that often times a similar item code will show in the search results before an exact match. Also, with a catalog this large, it impossible to manually assign related items that a customer may be related in. This is because you cannot enter the exact item code but instead have to browse through the categories and with so many items (many in a single, catch-all category), that becomes very cumbersome and time consuming.

What recommendations would you give to someone considering this product?

Evaluate the catalog and order features to ensure they meet your needs and expectations. As long as you are comfortable with what can be done with a particular item and feel that you can easily manage your orders, the rest will fall into place. Also look into the help files and forums - there is a lot of information available which is incredibly helpful.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

seth w.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Excellent All Around Ecommerce Website Solution

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

Bigcommerce is always striving to stay current on technological advances. They update and add new features to the cart monthly. The pricing is a bit high but comparable to competitors.

What is your favorite aspect of this product?

It works well and It is a cost effective.

What do you dislike most about this product?

I have had some issues with braintree payments integration. A strange error that I could not get fixed as of yet.

What recommendations would you give to someone considering this product?

Bigcommerce and shopify both seem to be the 2 go to sites for fully integrated ecommerce shopping cart systems. Bigcommerce works very well for me. I have not tried shopify so I can not compare the two.

Pros

Continually Improving Product
Reliable
Respectful
Transparent

BigCommerce

What is BigCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BigCommerce Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

BigCommerce Reviews

Michael P.

Good and easy to use ecommerce product. Good suppo

Likeliness to Recommend

Pros

Kevin R.

Great eCommerce platform!

Likeliness to Recommend

Pros

seth w.

Excellent All Around Ecommerce Website Solution

Likeliness to Recommend

Pros

Most Popular BigCommerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Content Management

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training