BigCommerce Pty. Ltd

BigCommerce

Composite Score

8.4 /10

CX Score

8.7 /10

81 Reviews Write a Review

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What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative

12% Neutral

86% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Feature Ratings

Average 78

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Content Management

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.5

View BigCommerce in this category (opens in a new tab)

BigCommerce Reviews

Blake B.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Great for mid-sized and manufacturing companies

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

It has a more mature feel than Shopify and allows you to keep your rapport with your B2B or more mature customers.

What is your favorite aspect of this product?

Super easy to set up, but infinitely customizable beyond that if you want to go down that route.

What do you dislike most about this product?

In addition to the recurring fees, they charge to get access to some analytics. I wish that came standard as part of the regular package.

What recommendations would you give to someone considering this product?

If you have a B2C startup, go with Shopify. If you sell B2B or want to appeal to a more industrial crowd, use BigCommerce.

Pros

Continually Improving Product
Reliable
Respectful
Acts with Integrity

Cons

Less Effective Service
Less Caring
Wastes Time

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Easy to make ecommerce with bigcommerce

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First

Ken F.

Role: Industry Specific Role
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Great Company who care even about Smaller Stores.

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

I looked at a lot of different companies offering similar services and found many of them very confusing to use when doing a test trial of their interface. I was recommended to BigCommerce by a friend who already used their services an had similar needs for a webstore as I do. In using the trial, I found that they have lots of really helpful info files and many have great videos on how to use the various features on their site. This really made a difference in setting up my store and the questions I had about making the switch over for both the website and my email, they were very helpful.

What is your favorite aspect of this product?

I find it quite easy to use, and has allowed me to create a website myself that I never thought was possible before. With the help of their videos and help pages, it did not take long for me to figure out the interface and have my website up and live. My customers are really loving the new website and find the checkout process much better then my previous web stores.

What do you dislike most about this product?

I will be honest in saying at this moment I can not think of anything I actually dislike about them, any problems or questions I have had, they have been great about helping with, and I have not had any issues running my webstore.

What recommendations would you give to someone considering this product?

Like with anything I would say have a look around and see if they have the features that will suite YOUR needs. If you are unsure drop their support a message and they will get back to you with help as fast as possible. They have a fantastic trial you can do, that will allow you to use their interface and start setting up a new site. I really loved this as it gave me a chance to see if I could figure out the interface and to see how much I could change my websites looks. I was thrilled with what I was able to accomplish, so recommend doing the trial and seeing if its right for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BigCommerce

What is BigCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BigCommerce Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

BigCommerce Reviews

Blake B.

Great for mid-sized and manufacturing companies

Likeliness to Recommend

Pros

Cons

Easy to make ecommerce with bigcommerce

Likeliness to Recommend

Pros

Cons

Ken F.

Great Company who care even about Smaller Stores.

Likeliness to Recommend

Pros

Most Popular BigCommerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Content Management

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training