BeyondTrust Corporation

BeyondTrust Remote Support

8.0 /10

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What is BeyondTrust Remote Support?

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

Company Details

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BeyondTrust Remote Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BeyondTrust Remote Support.

91 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BeyondTrust Remote Support?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Enables Productivity
Respectful
Client Friendly Policies

Feature Ratings

Average 89

End User Support Solutions

Technician Administration

Reporting

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

End User Self Serve

Systems Management Integration

Service Catalog

Multi-Site Functionality

Vendor Capability Ratings

Average 86

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Quality of Features

Breadth of Features

Also Featured in...

Remote Support

Score 7.7

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BeyondTrust Remote Support Reviews

Joe M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Excellent Privilege Management Tool

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

I love the way it brings a lot of remote support tools into one console so you don't need to know some of the more advanced techniques to deliver support (e.g. opening remote session within registry editor, using admin$ etc) BeyondTrust reduces the risk of privilege misuse by assigning admin privileges to only authorized tasks that require them, controlling application and script usage, and logging and monitoring on privileged activities.

What do you dislike most about this product?

The stability of the software is also worth mentioning. Although I experienced some occasional connection interruptions, I was pleasantly surprised by Remote Support's ability to maintain reliable connections, even in less than ideal circumstances. This allowed me to continue my activities without too much impact on my productivity.

What recommendations would you give to someone considering this product?

BeyondTrust is a powerful Remote Endpoint and support tool for professional IT and it's a very essential tool to use it on a daily basis. I love this product so much. It makes everything about my job easier. I even use it when I am physically in the office to support a user's PC.

Pros

Trustworthy
Efficient Service
Client's Interest First
Helps Innovate

Andrey L.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Flexible, Scalable, and Secure!

Likeliness to Recommend

10 /10

What differentiates BeyondTrust Remote Support from other similar products?

Beyond Trust is scalable to meet every one of our office demands. We have campuses with less than 10 employees and just a few devices and some campuses with hundreds of employees and a thousand devices. BeyondTrust has been consistent regardless!

What is your favorite aspect of this product?

Granular access control! BeyondTrust offers an easy to use system for us to designate approval processes for access to sensitive information and grant access to software for specific divisions!

What do you dislike most about this product?

Not always well suited to maintain iOS devices. Most tech support agents seem very knowledgeable about Windows applications and functions

What recommendations would you give to someone considering this product?

BeyondTrust is heading in the right direction with their product!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ian B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Wonderful Tool for Remote Connections and Support!

Likeliness to Recommend

9 /10

What differentiates BeyondTrust Remote Support from other similar products?

BeyondTrust Remote Support is a remote connection tool we use for many years. It has helped us efficiently and effectively monitor and support workstations and servers across many different environments. The Remote support tool is easy to install and the connections are quick and stable.

What is your favorite aspect of this product?

It allows for an easy connection to remote machines and sending over files is done by a click of a button. There is a great compatibility with almost all operating systems and does a great job of keeping their systems protected and current.

What do you dislike most about this product?

The system can take some time to load and the login process is not as smooth as we would like it to be. They could improve the online interface to make it look nicer.

What recommendations would you give to someone considering this product?

Install the agent onto your machine and see how it works when you try to remote to other machines. Have users give their opinion on the functionality of all the features and tools provided by BeyonTrust Remote Support.

Pros

Helps Innovate
Continually Improving Product
Caring
Respectful

BeyondTrust Remote Support

What is BeyondTrust Remote Support?

Company Details

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BeyondTrust Remote Support Ratings

91 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love BeyondTrust Remote Support?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Remote Support

BeyondTrust Remote Support Reviews

Joe M.

Excellent Privilege Management Tool

Likeliness to Recommend

Pros

Andrey L.

Flexible, Scalable, and Secure!

Likeliness to Recommend

Pros

Ian B.

Wonderful Tool for Remote Connections and Support!

Likeliness to Recommend

Pros

Feature Ratings

End User Support Solutions

Technician Administration

Reporting

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

End User Self Serve

Systems Management Integration

Service Catalog

Multi-Site Functionality

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Quality of Features

Breadth of Features