Benchmark Email Logo
Benchmark Email Logo
Benchmark Email

Benchmark Email

Composite Score
7.8 /10
CX Score
8.3 /10
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Category
Benchmark Email
7.8 /10

What is Benchmark Email?

Benchmark Email offers an integrated, automated and robust feature set built to help the enterprise of any size. A powerfully simple and simply powerful email marketing solution designed to help you create and send compelling campaigns with ease.

Company Details

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Benchmark Email Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Benchmark Email.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
96%
Conflict Resolution:
97%
Strategy & Innovation:
96%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Benchmark Email?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

Dynamic Content

94

Contact Database

93

Auto-Responders

92

Email Delivery

92

Basic Reporting and Analytics

90

Sales Intelligence & Conversion Rates

88

Surveys and Polling

88

Segmentation

87

A/B Testing

87

Email Templates

86

Campaign Management

86

Vendor Capability Ratings

Average 86

Ease of Data Integration

93

Ease of Implementation

92

Quality of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

87

Breadth of Features

86

Vendor Support

85

Ease of IT Administration

84

Usability and Intuitiveness

84

Ease of Customization

84

Availability and Quality of Training

82

Benchmark Email Reviews

Kerren A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent software with the best support team.

Likeliness to Recommend

8 /10

What differentiates Benchmark Email from other similar products?

The notification feature of this platform is correct and fast. The client support system is responsive as compared to different applications. E-mails are put by drag and drop feature that is straightforward to use. It’s quite reasonable for several users. It attracts many users’ by offering rich options. For the users as it cost low and offers all the new and updated features in a single place with only one click.

What is your favorite aspect of this product?

My favorite factor regarding Hatchbuck is the support. I have gone through the initial onboarding, the videos, phone support, email support, and currently chat support. I’ve always gotten an immediate response! The other thing I like about Hatch is its simplicity. It’s straightforward to navigate and was easy to coach my team to use it.

What do you dislike most about this product?

It might be useful if you may assign multiple contacts (email addresses) to multiple companies. Would conjointly love the ability to possess additional promoting automation options, like if somebody doesn’t open an email, then send them another email. I also have been having problems with bot activity and not being able to inform if somebody opened or clicked on an email.

What recommendations would you give to someone considering this product?

Benchmark one does a pretty job of helping change your email prospecting. The dashboard helps track opens so you’re able to make targeted phone calls following up on your emails. It helps produce a targeted approach to contacting customers!

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service

Jolie B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

“Great features, great price”

Likeliness to Recommend

9 /10

What differentiates Benchmark Email from other similar products?

I recommend the program for its ease of use and also for all the functions it has.

What is your favorite aspect of this product?

I've been using a drag-and-drop editor for the last several years since it's simple to use and allows you to generate email templates in a matter of minutes! Aside from that, it's completely worth it to develop emails and sign-up forms from scratch.

What do you dislike most about this product?

Even with this tool/platform, email deliverability is a difficulty for developing ESPs; however, they provide dedicated IPs as well, which is wonderful since the send volume is large!

What recommendations would you give to someone considering this product?

The tool is simple to use, and the premium services aren't too expensive, so give it a shot:)

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Saves Time

Paulo S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

All necessary functions are available

Likeliness to Recommend

8 /10

What differentiates Benchmark Email from other similar products?

Even if you don't have any knowledge, you can create attractive emails with almost intuitive operations. You can easily check the open rate, etc., and the price is reasonable. It has the necessary functions for email marketing, such as setting up segments, measuring open/click rate, and setting up delivery suspension.

What is your favorite aspect of this product?

If it has an LP creation function and can be used well, it will be extremely cost-effective. Knowledge of coding is not essential, and seminars are held regularly, so even those without specialized knowledge can use it.

What do you dislike most about this product?

It's not bad compared to other tools, but I find the mailing list management a bit confusing. The mailing list management seems a bit confusing to me.

What recommendations would you give to someone considering this product?

I was able to easily start distributing the newsletter by email. We were also able to increase the number of subscribers, thanks to the fact that it was set up so that it is very easy to create a registration entry in HP. It is very useful because you can easily create an attractive email newsletter without the need for a designer. It is possible to create HTML emails with high visibility and readability without specialized knowledge. The open rate of email newsletters has improved by 10-15% compared to before (although there are factors such as iOS).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing