Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score

8.1 /10

CX Score

8.4 /10

41 Reviews Write a Review

Claim Software

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

BackupAssist won the following awards in the Email Backup category

Filter By

2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

7 Top Rated Capabilities

3 Top Rated Features

2022

BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 81

Compliance

Information Store Backup Restore

Permissions Awareness

Mailbox Backup Restore

Media Support

Security

Full System Backup Restore

Backup Archiving

Support for Backup Types

Granular Restore

Transaction Log Backup Restore

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of IT Administration

Vendor Support

Breadth of Features

Quality of Features

Usability and Intuitiveness

BackupAssist Reviews

Victoria C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to install, extremely reliable

Likeliness to Recommend

8 /10

What differentiates BackupAssist from other similar products?

Because of the solution's flexibility, I can use many types. I can back up to many drives. I can set it up to back up multiple disks on different days and receive notifications when the process is complete. This product's simplicity is appealing to me. It's simple to schedule backups of virtual machines across many platforms.

What is your favorite aspect of this product?

My favorite feature of BackupAssist is the efficient SQL databases and Exchange backups in no time. The software is exceptional when it comes to console and GUI hypervisors. What made this software unique is its ability to get the backups done on various media devices. Using the tool, I can use a solid backup strategy to keep copies of data on hardware.

What do you dislike most about this product?

I'm not too fond of their customer support services. When I need help, it's because I'm having server issues. My support issue gets closed with a brief and frequently wrong solution. Since it is a robust backup solution but is currently only available on Microsoft platforms, I would appreciate a Linux version.

What recommendations would you give to someone considering this product?

This backup software is perfect for small companies since it's quick to set up and cost-effective. Many of the same fantastic functionality that vast organizations need are available in a smaller-business-friendly form. If you're in the business of owning your own company, I strongly suggest this program.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Kristjan E.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Everything is secure now.

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

I haven't experienced any other tool but the reason we chose this was quite obvious as it was offering us more at a better price as compared to the other Backup solutions available in the market. We all want something that will provide more benefits at a low cost and Backup Assist was exactly something like that and I think this is what separates it too.

What is your favorite aspect of this product?

Now our data is protected and we are relaxed as we can recover our data from disaster as in case of disaster its settings provide disaster recovery and we can get our data back without any loss. Its storage capacity is amazing as we have the bulk of important data and it never made us feel that it has even affected its storage and we can monitor activity and can get rid of redundant files.

What do you dislike most about this product?

I think there is a need for the maintenance of it as sometimes it behaves in a clunky manner probably because of some bugs so maintenance will help fix it.

What recommendations would you give to someone considering this product?

Nothing could be a better option for us as a Backup Solution and we are satisfied with it.

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Mugo M.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Best Data Backup Software - BackupAssist

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

What makes this backup product special is that it handles both on-site and off-site backup and this keeps business servers out of damage

What is your favorite aspect of this product?

Deploying BackupAssist is easy. I like that it's available both on-premise and on cloud. The software offers amazing backup and retrieval features. With this software, we are able to protect our servers. The software is affordable

What do you dislike most about this product?

BackupAssist has been great and has been very effective in backing up our emails and other business data

What recommendations would you give to someone considering this product?

I'm recommending BackupAssist for 2 reasons. First, it's affordable and deploying it is easy. Secondly, it can backup both on-site and off-site data

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

BackupAssist

What is BackupAssist?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

BackupAssist Ratings

88 Likeliness to Recommend

95 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love BackupAssist?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Information Store Backup Restore Ability to backup and restore only the Information Store (full contents of all mailboxes) of an email server, common with MS Exchange Server.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Full System Backup Restore The backup of the full email system and all of its servers, including the operating system.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Transaction Log Backup Restore Ability to backup and restore the transaction log (which can be “replayed” in order to rebuild an email Information Store) of an MS Exchange email server.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BackupAssist Reviews

Victoria C.

Easy to install, extremely reliable

Likeliness to Recommend

Pros

Kristjan E.

Everything is secure now.

Likeliness to Recommend

Pros

Mugo M.

Best Data Backup Software - BackupAssist

Likeliness to Recommend

Pros

Most Popular BackupAssist Comparisons

Dropsuite Email Backup

Veeam Backup for Microsoft 365

Backup Exec

CloudAlly Microsoft 365 Backup

Mimecast Sync & Recover

Commvault Cloud

2
Since last award

1
Since last award

Feature Ratings

Compliance

Information Store Backup Restore

Permissions Awareness

Mailbox Backup Restore

Media Support

Security

Full System Backup Restore

Backup Archiving

Support for Backup Types

Granular Restore

Transaction Log Backup Restore

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of IT Administration

Vendor Support

Breadth of Features

Quality of Features

Usability and Intuitiveness