Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score

8.1 /10

CX Score

8.4 /10

42 Reviews Write a Review

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What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details

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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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2 Top Rated Capabilities

4 Top Rated Features

2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

7 Top Rated Capabilities

3 Top Rated Features

2022

BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

4
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 81

Encryption

100

Compliance

Permissions Awareness

Media Support

Mailbox Backup Restore

Security

Backup Archiving

Support for Backup Types

Granular Restore

User self service

AI tech support

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness

BackupAssist Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Fantastic product!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Fantastic product, best in the business

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BackupAssist

What is BackupAssist?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

BackupAssist Ratings

88 Likeliness to Recommend

95 Plan to Renew

4 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love BackupAssist?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Encryption Encryption of sensitive and personal files on a user’s workstation.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

User self service User do not need to raise a service desk ticket anymore

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BackupAssist Reviews

Fantastic product!

Likeliness to Recommend

Pros

Fantastic product, best in the business

Likeliness to Recommend

Pros

Most Popular BackupAssist Comparisons

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4
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1
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Feature Ratings

Encryption

Compliance

Permissions Awareness

Media Support

Mailbox Backup Restore

Security

Backup Archiving

Support for Backup Types

Granular Restore

User self service

AI tech support

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness