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BackupAssist Logo
Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score
8.1 /10
CX Score
8.4 /10
Category
BackupAssist
8.1 /10

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details


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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

4
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

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0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 81

Compliance

86

Permissions Awareness

84

Mailbox Backup Restore

83

Media Support

82

Security

82

Backup Archiving

81

Support for Backup Types

80

Granular Restore

78

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

86

Ease of Implementation

83

Ease of Customization

83

Availability and Quality of Training

82

Ease of Data Integration

81

Business Value Created

81

Ease of IT Administration

81

Vendor Support

81

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

78

BackupAssist Reviews

Nayan S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great backup software.

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

This platform is highly efficient for backing up files, easy to use, and essential for any business. It also offers recovery options and remote access, which I find very useful. I would highly recommend its implementation.

What is your favorite aspect of this product?

1. Easy to setup and use. 2. I like how it integrates with other applications like AWS. 3. You can create a backup for your SQL databases from a local server and have it stored on their cloud platform. 4. Single-screen control is very user-friendly.

What do you dislike most about this product?

It lacks additional backup features and is limited to working only with Hyper-V environments. It would be great to have support for VMware as well. Otherwise, I don't find any disliking things.

What recommendations would you give to someone considering this product?

Consider BackupAssist if you need a reliable, easy-to-use solution for Windows and Hyper-V backups, but be aware that it lacks support for VMware and some advanced features. Test its recovery and remote access features to ensure they meet your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Daniele R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Email Backup Made Easy With BackupAssist

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

The product has a cloud based email archiving system and storage drive failure detection abilities.

What is your favorite aspect of this product?

Easy data management. The platform offers efficient data recovery process. Implementation charges are very flexible there is annual and monthly subscriptions. The software is in compliance with the law. Unlimited implementation. Availability of personalized customer care services.

What do you dislike most about this product?

Complexity of user interface and dashboard is a major setback that hinders effectiveness in implementation.

What recommendations would you give to someone considering this product?

For reliable email backup solutions this is an appropriate software to consider for your organization and business.

Pros

  • Efficient Service
  • Caring
  • Client Friendly Policies
  • Altruistic

Mark R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Great customer service, but didn't suit our needs.

Likeliness to Recommend

8 /10

What differentiates BackupAssist from other similar products?

Was in the middle of the road for pricing. Ended up moving to a cheaper option.

What is your favorite aspect of this product?

Customer support was very good.

What do you dislike most about this product?

We had a few issues with restoring data.

What recommendations would you give to someone considering this product?

Shop around first, great customer support but the software didn't meet our needs.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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