Cortex I.T. Labs Pty Ltd

BackupAssist

8.1 /10

Claim Software

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details

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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

7 Top Rated Capabilities

3 Top Rated Features

2022

BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

88 Likeliness to Recommend

99 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative

10% Neutral

90% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 81

Compliance

Information Store Backup Restore

Permissions Awareness

Full System Backup Restore

Mailbox Backup Restore

Media Support

Backup Archiving

Security

Support for Backup Types

Granular Restore

Transaction Log Backup Restore

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness

BackupAssist Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Fantastic product!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Fantastic product, best in the business

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark M.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2021

Its a basic system that works well

Likeliness to Recommend

7 /10

What differentiates BackupAssist from other similar products?

I have not found any features that were not offered by other products

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

the cost is not very good

What recommendations would you give to someone considering this product?

The cost is a little high

Pros

Effective Service
Reliable
Performance Enhancing
Enables Productivity

BackupAssist

What is BackupAssist?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

BackupAssist Ratings

88 Likeliness to Recommend

99 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love BackupAssist?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Information Store Backup Restore Ability to backup and restore only the Information Store (full contents of all mailboxes) of an email server, common with MS Exchange Server.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Full System Backup Restore The backup of the full email system and all of its servers, including the operating system.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Backup Archiving Ability to conduct archive backups for long-term storage.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Transaction Log Backup Restore Ability to backup and restore the transaction log (which can be “replayed” in order to rebuild an email Information Store) of an MS Exchange email server.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BackupAssist Reviews

Fantastic product!

Likeliness to Recommend

Pros

Fantastic product, best in the business

Likeliness to Recommend

Pros

Mark M.

Its a basic system that works well

Likeliness to Recommend

Pros

Most Popular BackupAssist Comparisons

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2
Since last award

2
Since last award

Feature Ratings

Compliance

Information Store Backup Restore

Permissions Awareness

Full System Backup Restore

Mailbox Backup Restore

Media Support

Backup Archiving

Security

Support for Backup Types

Granular Restore

Transaction Log Backup Restore

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Data Integration

Vendor Support

Quality of Features

Usability and Intuitiveness