BackupAssist Logo
BackupAssist Logo
Cortex I.T. Labs Pty Ltd

BackupAssist

Composite Score
8.1 /10
CX Score
8.4 /10
Category
BackupAssist
8.1 /10

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details


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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

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BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

4
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

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0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 81

Compliance

86

Permissions Awareness

84

Mailbox Backup Restore

83

Media Support

82

Security

82

Backup Archiving

81

Support for Backup Types

80

Granular Restore

78

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

86

Ease of Implementation

83

Ease of Customization

83

Availability and Quality of Training

82

Ease of Data Integration

81

Business Value Created

81

Ease of IT Administration

81

Vendor Support

81

Breadth of Features

80

Quality of Features

80

Usability and Intuitiveness

78

BackupAssist Reviews

Govil K.

  • Role: Finance
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates BackupAssist from other similar products?

Great product, lives up to its expectations.

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

Try the product you will love it

Pros

  • Performance Enhancing
  • Efficient Service
  • Security Protects
  • Helps Innovate

shekhar c.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Company backup is now handled well.

Likeliness to Recommend

10 /10

What differentiates BackupAssist from other similar products?

Best email backup product I have used with cyber security plus the affordable cost.

What is your favorite aspect of this product?

Easy accessible and simple to use.

What do you dislike most about this product?

Sometimes performance is the issue post that support team needs to be bit fast with resolution

What recommendations would you give to someone considering this product?

For small scale company this is best product of backup data and keeping the company's data protected

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Gerardo David D.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Reliability at 100%

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

Backups are usually very successful, providing reliability . Recovery process is very straight forward

What is your favorite aspect of this product?

Look and feel is great

What do you dislike most about this product?

Lack of support for Linux environment

What recommendations would you give to someone considering this product?

Skip if your are 100% linux user

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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