


What is AWS Communication Developer Services?
AWS Communication Developer Services (CDS) are cloud-based APIs and SDKs that help builders add communication capabilities into their apps or websites with minimal coding
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 95%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AWS Communication Developer Services?
Pros
- Transparent
- Reliable
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Drag and Drop User Interface
Online Cloud Platform
Code Libraries
Integration APIs
WebRTC-based Calling
Cloud Integration
MMS API
Software Development Kit
Communication APIs
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
AWS Communication Developer Services Reviews

Abigail S.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2025
Powerful but Requires a Learning Curve
Likeliness to Recommend
What differentiates AWS Communication Developer Services from other similar products?
AWS Communication Developer Services stand out for their scalability, tight integration with other AWS tools, cost-effectiveness at scale, and robust security and compliance features. AWS Communication Developer Services stand out for their scalability, seamless integration with the broader AWS ecosystem, cost-effectiveness at scale, and robust security and compliance features, making them ideal for businesses looking for reliable, flexible communication solutions.
What is your favorite aspect of this product?
My favorite aspect of AWS Communication Developer Services is their seamless integration with the broader AWS ecosystem, which simplifies managing multiple services while offering scalability and security.
What do you dislike most about this product?
What I dislike most about AWS Communication Developer Services is the steep learning curve, especially for beginners who aren’t familiar with AWS configurations and permissions.
What recommendations would you give to someone considering this product?
Take time to understand AWS basics, especially IAM and service limits. Start small, use the free tier if possible, and review pricing to avoid unexpected costs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Keith L.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted May 2025
AWS Communication Services: Powerful and Flexible
Likeliness to Recommend
What differentiates AWS Communication Developer Services from other similar products?
AWS Communication Developer Services stand out for their deep integration with the AWS ecosystem, offering powerful, customizable communication tools with enterprise-level scalability and reliability
What is your favorite aspect of this product?
My favorite aspect of AWS Communication Developer Services is the seamless integration with other AWS tools, allowing for powerful and scalable custom communication solutions
What do you dislike most about this product?
What I dislike most about AWS Communication Developer Services is the steep learning curve, which can be challenging for teams without prior AWS experience
What recommendations would you give to someone considering this product?
If you’re considering AWS Communication Developer Services, ensure your team has AWS experience or access to skilled developers, and take time to plan your architecture to fully leverage its scalability and integration capabilities
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Ingrid N.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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