


What is AWS Communication Developer Services?
AWS Communication Developer Services (CDS) are cloud-based APIs and SDKs that help builders add communication capabilities into their apps or websites with minimal coding
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 95%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AWS Communication Developer Services?
Pros
- Transparent
- Reliable
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Drag and Drop User Interface
Online Cloud Platform
Code Libraries
Integration APIs
WebRTC-based Calling
Cloud Integration
MMS API
Software Development Kit
Communication APIs
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
AWS Communication Developer Services Reviews

uday t.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
We can use multiple services based on cost
Likeliness to Recommend
What differentiates AWS Communication Developer Services from other similar products?
Best and feasible solution with combination of various other services in aws
What is your favorite aspect of this product?
Easy to integrate
What do you dislike most about this product?
Integration with amazon polly is difficult
What recommendations would you give to someone considering this product?
Simplify the drag and drop metjodology
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Manuel H.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Jun 2023
Easy to implement and good telephony quality..
Likeliness to Recommend
What differentiates AWS Communication Developer Services from other similar products?
In our case it has been the recommendation of a service provider and the ease and speed of implementation.
What is your favorite aspect of this product?
Adequate cost-benefit ratio. Rapid growth of the installed base and good product roadmap. Knowledge of service providers.
What do you dislike most about this product?
I think third party integrations are missing in the out-of-the-box solution.
What recommendations would you give to someone considering this product?
Select a service provider that really has knowledge and capabilities in the implementation and operation of the solution.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.

Praveen Kumar R.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2023
Fantastic Product
Likeliness to Recommend
What differentiates AWS Communication Developer Services from other similar products?
Rase of use, frequent feature introductions , Ai capabilities
What is your favorite aspect of this product?
Contact lens
What do you dislike most about this product?
Missing some basic capabilities, like agent coaching.
What recommendations would you give to someone considering this product?
Estimate tco with all possible components
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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