Avoma Customer Reviews 2025 | SoftwareReviews

Avoma

Composite Score

8.7 /10

CX Score

8.7 /10

37 Reviews Write a Review

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What is Avoma?

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. For more information, visit avoma.com.

Company Details

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Avoma Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avoma.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 85%
Conflict Resolution:: 92%
Strategy & Innovation:: 87%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avoma?

3% Negative

5% Neutral

92% Positive

Pros

Acts with Integrity
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

Call Recording

Audio Transcription

Application Integration

Dashboards and Reporting

Role-Based Access

Manager Annotation and Feedback

Mobile Support

Call Analytics

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Avoma Screenshots

Avoma Reviews

Cayla M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Helpful Notetaking and Recording Tool!

Likeliness to Recommend

9 /10

What differentiates Avoma from other similar products?

I appreciate Avoma's support with notetaking and call recording

What is your favorite aspect of this product?

My favorite part is Avoma's automatic recording (so I never forget) and their integration with Hubspot so my notes automaticlally copy over. I also appreciate the ability to customize recordings before sharing externally.

What do you dislike most about this product?

The AI generated notes are a bit off sometimes, but still useful as a general guide

What recommendations would you give to someone considering this product?

The CS Support is great, so use them when you can!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Todd S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use and appreciate the enhancements.

Likeliness to Recommend

2 /10

What differentiates Avoma from other similar products?

I feel Avoma does a great job of continually listening to their customers and making changes and upgrades

What is your favorite aspect of this product?

The recordings and follow-up reports

What do you dislike most about this product?

When recording pops up not being able to remove it.

What recommendations would you give to someone considering this product?

If possible being able to remove the recording participant.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Satwick S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Mission Critical Tool for Sales Teams

Likeliness to Recommend

10 /10

What differentiates Avoma from other similar products?

The ability to set up the frameworks for notes and other generative features. This allow us to get the summaries the way we need them. Auto-update of the call summaries into Salesforce. AI scoring of the calls - this is a gamechanger as it saves us a whole bunch of time and actually allows every call to be reviewed.

What is your favorite aspect of this product?

The customization options and the speed with which it is evolving and adding more capabilities.

What do you dislike most about this product?

Nothing right now.

What recommendations would you give to someone considering this product?

This is a mission-critical tool for your sales team and the foundation of future AI enabled workflows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Avoma

What is Avoma?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

Avoma Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Avoma?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avoma Screenshots

Meeting Transcript

CRM field updates

Unlimited scheduling links

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Custom AI Scorecards

Avoma Reviews

Cayla M.

Helpful Notetaking and Recording Tool!

Likeliness to Recommend

Pros

Todd S.

Easy to use and appreciate the enhancements.

Likeliness to Recommend

Pros

Satwick S.

Mission Critical Tool for Sales Teams

Likeliness to Recommend

Pros

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