Avochato Main

Avochato

Composite Score

8.0 /10

CX Score

8.3 /10

23 Reviews Write a Review

Claim Software

What is Avochato?

Avochato is a communication tool for sales, support, healthcare and operations teams. We provide teams with a collaborative inbox and phone number or set of phone numbers to allow you to send text messages and communicate with your clients on their terms. By providing your team with a shared inbox, our platform promotes both internal and external communication.

Company Details

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Avochato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avochato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 87%
Conflict Resolution:: 96%
Strategy & Innovation:: 94%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avochato?

0% Negative

5% Neutral

95% Positive

Pros

Enables Productivity
Saves Time
Fair
Helps Innovate

Feature Ratings

Average 77

Text Messaging

Scheduled Messaging

Application Integration

Social Media Marketing Management

Mobile Payments

Marketing Analytics

Loyalty Promotions Management

Mobile Marketing Management

Communication Archive

Surveys Feedback

Opt-in

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of Customization

Ease of Implementation

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Avochato Reviews

Prashant S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Outstanding tool for SMS communication

Likeliness to Recommend

9 /10

What differentiates Avochato from other similar products?

Avochato stands out from similar products primarily due to the many features it provides and its easy integration with other projects.

What is your favorite aspect of this product?

Its ability to integrate with other applications really impressed me. Our organization uses other apps to manage the projects and the ability to integrate Avochato with them is a major plus. It's very easy to learn and friendly to use even the newly joined employees can ramp up. The API by Avochato we are using is robust and secure, I can directly message from my application

What do you dislike most about this product?

Most of the time I like Avochato but sometimes I feel like am doing the same work twice.

What recommendations would you give to someone considering this product?

There is no such recommendation. It seems perfect to me just need to work on support team

Pros

Effective Service
Saves Time
Client Friendly Policies
Fair

Cons

Less Generous

Shrikant D.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

“Efficient Multi-Channel Messaging with Powerful

Likeliness to Recommend

10 /10

What differentiates Avochato from other similar products?

Avochato stands out with its multi-channel messaging (SMS, live chat, WhatsApp), seamless integrations (Slack, Salesforce, Microsoft 365), automation & AI tools (chatbots, surveys, drip campaigns), and user-friendly interface (customizable widgets, easy conversation management). It’s designed for efficient business communication across sales, marketing, and support teams.

What is your favorite aspect of this product?

Avochato’s multi-channel messaging is its standout feature. The ability to manage SMS, live chat, and WhatsApp in one place makes customer communication seamless and efficient. Plus, its integrations with tools like Slack and Salesforce enhance workflow automation, which is a big plus for businesses.

What do you dislike most about this product?

Nothing all are good

What recommendations would you give to someone considering this product?

If you’re considering Avochato: 1. Match It to Your Needs – Best for SMS, live chat, and WhatsApp. 2. Use Integrations – Works well with Slack, Salesforce, and Microsoft 365. 3. Leverage Automation – AI chatbots and drip campaigns save time. 4. Try Before You Buy – Test a demo or trial if available. 5. Check Pricing & Scalability – Ensure it fits your budget and growth plans. Let me know if you need a

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Devashish K.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing offering Exceptional service

Likeliness to Recommend

10 /10

What differentiates Avochato from other similar products?

integrates seamlessly with popular CRMs facilitating two-way SM multiple members of a team can handle

What is your favorite aspect of this product?

its CRM integration easy to use

What do you dislike most about this product?

No particular aspect

What recommendations would you give to someone considering this product?

integrates seamlessly with popular CRMs facilitating two-way SM multiple members of a team can handle

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Avochato

What is Avochato?

Company Details

Need Assistance?

Awards & Recognition

Avochato Ratings

84 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Avochato?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Opt-in Provides an opt-in option for potential subscribers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avochato Reviews

Prashant S.

Outstanding tool for SMS communication

Likeliness to Recommend

Pros

Cons

Shrikant D.

“Efficient Multi-Channel Messaging with Powerful

Likeliness to Recommend

Pros

Devashish K.

Amazing offering Exceptional service

Likeliness to Recommend

Pros

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Feature Ratings

Text Messaging

Scheduled Messaging

Application Integration

Social Media Marketing Management

Mobile Payments

Marketing Analytics

Loyalty Promotions Management

Mobile Marketing Management

Communication Archive

Surveys Feedback

Opt-in

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Ease of Implementation

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement