Automation Anywhere Logo Award Winner Product Badge
Automation Anywhere Logo Award Winner Product Badge
Automation Anywhere, Inc.

Automation Anywhere

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Automation Anywhere
8.8 /10

What is Automation Anywhere?

Automation Anywhere is the world’s leading Agentic Process Automation (APA) Platform that puts AI to work across organizations. The company’s platform is powered with specialized AI, generative AI and offers process discovery, RPA, AI agents, end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation. Learn more at www.automationanywhere.com

Company Details


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Awards & Recognition

Automation Anywhere won the following awards in the Robotic Process Automation - Enterprise category

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Automation Anywhere Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Automation Anywhere.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Automation Anywhere?

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2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Saves Time
  • Respectful

Feature Ratings

Average 84

Out of the box integration

88

Automation Orchestration

88

Cloud Hosting

88

Central Deployment

86

Code-Free Programming

85

Exception Handling

85

Action Logging

85

Concurrent Work

83

Performance Monitoring

83

Natural Language Processing

83

Real-Time Debugging

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Availability and Quality of Training

79

Automation Anywhere Reviews

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Perfect for automating repetitive tasks.

Likeliness to Recommend

9 /10

What differentiates Automation Anywhere from other similar products?

The issue was that we needed a large number of people to complete simple activities; these individuals are difficult to locate, they change positions frequently, and we can perform our job with fewer personnel in the end. Automation Anywhere is largely used to minimize repeated mistakes by automating repetitive processes and document generation. It has a macro recorder for monitoring and recording activities taken to generate logic, and you don't have to execute a series of sequential operations; the tool will do it based on how you work on your system.

What is your favorite aspect of this product?

I enjoy the simplicity of use, its functionality is fantastic through easy UI navigation, and interaction with other systems is simple. Automation Anywhere is very well structured to get you started with RPA, I loved its numerous functions in a single user interface, and it is simple to use. Repetitive processes may be automated without human interaction, allowing staff to focus on higher-value tasks rather than regular repetitive chores. The drag and drop technique allows you to create and deploy a bot for any difficult activity with only a basic understanding of coding.

What do you dislike most about this product?

So far, I have not encountered any serious concerns with this program; nevertheless, little issues will always exist and will be encountered if we utilize any tool. Furthermore, it is natural that when you begin utilizing a new product or platform, you must consider that there will be a learning curve and that some investment will be required to attain your goals.

What recommendations would you give to someone considering this product?

I propose this program since it is extremely good, and you may train on its platform with a lot of resources and save installation expenses. It offers a straightforward integration procedure and may be a useful and cost-effective solution for small and medium-sized organizations. It is a superb RPA solution since it is fully documented and has an outstanding UI. It is a highly helpful and intuitive tool that is simple to use; it has been fantastic for both professionals and non-developers; we were able to automate operations without human interaction utilizing artificial intelligence in an accessible manner, reducing failures.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Sanket G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Fabulous Product.

Likeliness to Recommend

10 /10

What differentiates Automation Anywhere from other similar products?

I am using this software from last 2 years and as per my opinion this software is useful in scaling of the BOT and as well it's features of intelligent document processing and as well it's easy to learn

What is your favorite aspect of this product?

It's easy to learn and having lot of Bot packages available in bot store.

What do you dislike most about this product?

Sometimes there are extension crash issues happening in latest versions and along with that there should be improvement in UI elements automation

What recommendations would you give to someone considering this product?

I am personaly using this software and will definitely will recommend it at any time as automation solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rohit Kumar G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Overall good prduct, but enhancements are required

Likeliness to Recommend

7 /10

What differentiates Automation Anywhere from other similar products?

Automation Anywhere offers a lot of special features that are absent from other tools. Example: IQ Bot can read invoices, extract relevant data, and process them, even when formats differ across documents.

What is your favorite aspect of this product?

The IQ Bot for AI-driven cognitive automation, which enables the analysis of unstructured data, is my favorite feature of Automation Anywhere.

What do you dislike most about this product?

Although the platform has a lot of power, users who lack technical know-how or appropriate training may find the initial setup, customization, and troubleshooting difficult.

What recommendations would you give to someone considering this product?

To understand sophisticated features like IQ Bot, spend money on certification and training. Use pre-built bots from the Bot Store, and make sure your infrastructure is compatible with its cloud-native features to support scaling.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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