AT&T Inc.

AT&T Office@Hand

Composite Score

6.0 /10

CX Score

5.7 /10

49 Reviews Write a Review

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What is AT&T Office@Hand?

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

Company Details

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Awards & Recognition

AT&T Office@Hand won the following awards in the Unified Communications as a Service category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

AT&T Office@Hand Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AT&T Office@Hand.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

8
Since last award

76 Plan to Renew

8
Since last award

64 Satisfaction of Cost Relative to Value

10
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 77%
Negotiation and Contract:: 47%
Conflict Resolution:: 55%
Strategy & Innovation:: 69%
Service Experience:: 52%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+59 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AT&T Office@Hand?

15% Negative

12% Neutral

73% Positive

Pros

Enables Productivity
Reliable
Security Protects
Helps Innovate

Cons

Under Delivered
Wastes Time
Vendor's Interest First

Feature Ratings

Average 68

Mobility

Call Management

Secure Access

Web & Desktop Conferencing

Analytics Reporting

Speech Access and Personal Assistant

Third-Party Integration

Presence IM

Continuous UCC

Session Border Controller

Communications

Vendor Capability Ratings

Average 68

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Business Value Created

AT&T Office@Hand Reviews

Role: Human Resources
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2021

Saved our company money and great set up!

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Trustworthy
Inspires Innovation

Role: C-Level
Industry: Electronics
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Fantastic product made easy to use LOVE

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Role: Sales Marketing
Industry: Media
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted May 2020

Easy To Use, Great Features and Benefits

Likeliness to Recommend

9 /10

Pros

Altruistic
Helps Innovate
Continually Improving Product
Reliable

AT&T Office@Hand

What is AT&T Office@Hand?

Company Details

Need Assistance?

Awards & Recognition

2020 Data Quadrant Gold Medalist

2019 Data Quadrant Gold Medalist

2018 Data Quadrant Gold Medalist

AT&T Office@Hand Ratings

75 Likeliness to Recommend

8 Since last award

76 Plan to Renew

8 Since last award

64 Satisfaction of Cost Relative to Value

10 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+59 Net Emotional Footprint

How much do users love AT&T Office@Hand?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Communications Includes communication portals, secure messaging, and automated alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

AT&T Office@Hand Reviews

Saved our company money and great set up!

Likeliness to Recommend

Pros

Fantastic product made easy to use LOVE

Likeliness to Recommend

Pros

Easy To Use, Great Features and Benefits

Likeliness to Recommend

Pros

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Feature Ratings

Mobility

Call Management

Secure Access

Web & Desktop Conferencing

Analytics Reporting

Speech Access and Personal Assistant

Third-Party Integration

Presence IM

Continuous UCC

Session Border Controller

Communications

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Business Value Created