Infosys Technologies

AssistEdge RPA

Composite Score

7.0 /10

CX Score

7.2 /10

21 Reviews Write a Review

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What is AssistEdge RPA?

AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.

Company Details

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Awards & Recognition

AssistEdge RPA won the following awards in the Robotic Process Automation - Midmarket category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

AssistEdge RPA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AssistEdge RPA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AssistEdge RPA?

4% Negative

6% Neutral

90% Positive

Pros

Trustworthy
Inspires Innovation
Fair
Friendly Negotiation

Feature Ratings

Average 74

Role-Based Access

Performance Monitoring

Action Logging

Exception Handling

Central Deployment

Real-Time Debugging

Concurrent Work

User Libraries

Code-Free Programming

Distributed Work

Unsupervised Launch

Vendor Capability Ratings

Average 69

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Usability and Intuitiveness

AssistEdge RPA Reviews

Mayank T.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product, on growth trajectory

Likeliness to Recommend

8 /10

What differentiates AssistEdge RPA from other similar products?

In terms of assisted automation, its one of the best tool far better than it's competition. Few features related to code free development are far better than others. The entire orchestration service is thoughtfully designed. Ease of connection with 3rd party software provides great help.

What is your favorite aspect of this product?

favourite aspect is the assisted automation.

What do you dislike most about this product?

the reporting systems is the worst which is very helpful for senior management.

What recommendations would you give to someone considering this product?

Improve upon on the robot reporting system

Pros

Effective Service
Inspires Innovation
Caring
Client Friendly Policies

Cons

Under Delivered

shailesh P.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Rocking products and I will recommend to many

Likeliness to Recommend

8 /10

What differentiates AssistEdge RPA from other similar products?

Less boundaries for developer and can be implements mostly many of the complex requirements .

What is your favorite aspect of this product?

Admin module

What do you dislike most about this product?

Components which they have on server and driver update mechanism

What recommendations would you give to someone considering this product?

It’s really going to rock in future as it is cost effective as well as easy to implement.

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

NIKKI ..

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Powerful RPA with robust AI features.

Likeliness to Recommend

10 /10

What differentiates AssistEdge RPA from other similar products?

AssistEdge RPA stands out with its process discovery tool (AssistEdge Discover) that identifies automation opportunities, and its Human-Bot collaboration feature allowing manual intervention during workflows. It integrates AI for cognitive automation, enhancing decision-making in complex tasks. With strong security and compliance, it's ideal for industries like banking and healthcare. Its unified platform supports both attended and unattended automation, offering scalability and flexibility.

What is your favorite aspect of this product?

My favorite aspect of AssistEdge RPA is its Human-Bot Collaboration (AssistEdge Engage) feature. This capability allows for seamless interaction between humans and bots during automation workflows, enabling manual intervention when necessary. It offers flexibility and adaptability in real-time, which is especially useful in complex processes where human judgment is needed. This blend of automation and human control enhances efficiency without sacrificing decision-making quality.

What do you dislike most about this product?

What I dislike most about AssistEdge RPA is its learning curve and complexity for beginners. While it's a powerful tool with advanced features like process discovery and cognitive automation, the platform can be overwhelming for users without prior RPA experience. Additionally, setting up and customizing bots for specific tasks might require significant technical expertise or support, which could slow down adoption and initial productivity for some organizations.

What recommendations would you give to someone considering this product?

If considering AssistEdge RPA, ensure your team is prepared for its complexity and advanced features. Evaluate how well it integrates with your existing systems and addresses your specific automation needs. Leverage the Human-Bot collaboration feature for dynamic processes. Investigate available support and training to ease adoption. Confirm that its security and compliance features meet industry standards. Lastly, conduct a pilot test to assess its effectiveness before committing to a full implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

AssistEdge RPA

What is AssistEdge RPA?

Company Details

Need Assistance?

Awards & Recognition

AssistEdge RPA Ratings

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love AssistEdge RPA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Real-Time Debugging Identifying errors in process while bot is working.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

AssistEdge RPA Reviews

Mayank T.

Great product, on growth trajectory

Likeliness to Recommend

Pros

Cons

shailesh P.

Rocking products and I will recommend to many

Likeliness to Recommend

Pros

NIKKI ..

Powerful RPA with robust AI features.

Likeliness to Recommend

Pros

Feature Ratings

Role-Based Access

Performance Monitoring

Action Logging

Exception Handling

Central Deployment

Real-Time Debugging

Concurrent Work

User Libraries

Code-Free Programming

Distributed Work

Unsupervised Launch

Vendor Capability Ratings

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Usability and Intuitiveness