Alvaria

Aspect Software Communications

Composite Score

7.1 /10

CX Score

7.5 /10

6 Reviews Write a Review

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What is Aspect Software Communications?

Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.

Company Details

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Aspect Software Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

84 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aspect Software Communications?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 76

Catalog Management

Capacity Management

Analytics and Reporting

Data Quality

Electronic Data Interchange

Order Management

Network Management

Workflow Management

Inventory Management

Service Management

Configuration Management

Vendor Capability Ratings

Average 73

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Aspect Software Communications Reviews

Gregorio T.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Great Product and excellent features!

Likeliness to Recommend

9 /10

What differentiates Aspect Software Communications from other similar products?

Its more complete than most of software products

What is your favorite aspect of this product?

Reports are awsome.

What do you dislike most about this product?

I do not have any dislike.

What recommendations would you give to someone considering this product?

Get full training and start using one of the best software.

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Johanna S.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Excellent Dialer

Likeliness to Recommend

10 /10

What differentiates Aspect Software Communications from other similar products?

none for now, this dialer is very complete overall

What is your favorite aspect of this product?

easy to use, fast, stable, friendly etc

What do you dislike most about this product?

this dialer has everything for a call center, i dont have any dislike for this moment

What recommendations would you give to someone considering this product?

i recommend it to any contact center or company that use dialer as a software

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gustavo A.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A great basic software, but efficient

Likeliness to Recommend

10 /10

What differentiates Aspect Software Communications from other similar products?

In Aspect we need to write down what happened in each of the situations and each call we made. This hurt a little in productivity but nothing that can't be solved with some basic time management strategies.

What is your favorite aspect of this product?

The UI and UX design

What do you dislike most about this product?

As I said before, the fact of needing to tabulate what happened in each of the calls we made.

What recommendations would you give to someone considering this product?

I don't have any criticism, it's a great software and I recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aspect Software Communications

What is Aspect Software Communications?

Company Details

Need Assistance?

Aspect Software Communications Ratings

89 Likeliness to Recommend

84 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Aspect Software Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Quality Includes data cleansing, data profiling, and data integrity.

Electronic Data Interchange Includes payment systems, product database, stock control, and administration.

Order Management Includes order entry, order processing, order tracking, and parts management.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Configuration Management Includes application delivery, device management, and settings management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Aspect Software Communications Reviews

Gregorio T.

Great Product and excellent features!

Likeliness to Recommend

Pros

Johanna S.

Excellent Dialer

Likeliness to Recommend

Pros

Gustavo A.

A great basic software, but efficient

Likeliness to Recommend

Pros

Feature Ratings

Catalog Management

Capacity Management

Analytics and Reporting

Data Quality

Electronic Data Interchange

Order Management

Network Management

Workflow Management

Inventory Management

Service Management

Configuration Management

Vendor Capability Ratings

Vendor Support

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness