Arctera

Arctera Backup Exec

Composite Score

8.2 /10

CX Score

8.4 /10

79 Reviews Write a Review

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What is Arctera Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details

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Awards & Recognition

Arctera Backup Exec won the following awards in the Backup and Availability category

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2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Arctera Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arctera Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 88%
Conflict Resolution:: 93%
Strategy & Innovation:: 91%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arctera Backup Exec?

1% Negative

9% Neutral

90% Positive

Pros

Fair
Helps Innovate
Trustworthy
Friendly Negotiation

Feature Ratings

Average 84

AI tech support

100

FOUR EYES principle

100

Integration with Other Security Software

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Backup Automation

Application Awareness

Virtual Machine Backup

Deduplication Implementation

File Explorer Granular Restore

Replication for High Availability

Vendor Capability Ratings

Average 82

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

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Score 8.0

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Arctera Backup Exec Downloads

NEW_V1001_GA_ENT_DS_Backup-Exec_EN Download

Arctera Backup Exec Reviews

Kelly L.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2020

A flexible backup solution with great support

Likeliness to Recommend

10 /10

What differentiates Arctera Backup Exec from other similar products?

Flexible with regards to supported platforms, products and backup strategies.

What is your favorite aspect of this product?

Backup media options

What do you dislike most about this product?

Sometimes there seems to be too many options.

What recommendations would you give to someone considering this product?

It is a good option with lots of flexibility.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Ian O.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Never really like BackupExec. Not so user friendly

Likeliness to Recommend

5 /10

What differentiates Arctera Backup Exec from other similar products?

Good support.

What is your favorite aspect of this product?

Technical support

What do you dislike most about this product?

Hard to use.Complex setup.

What recommendations would you give to someone considering this product?

Ask for POC and don't be easily satisfied.

Pros

Efficient Service
Caring
Respectful
Saves Time

Cons

Vendor's Interest First

Patrick W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2020

Easy to install and setup tasks of backup.

Likeliness to Recommend

9 /10

What differentiates Arctera Backup Exec from other similar products?

Another similar product is too difficult to use.

What is your favorite aspect of this product?

Easy to setup within minutes

What do you dislike most about this product?

A bit pricey

What recommendations would you give to someone considering this product?

Lots of features

Pros

Reliable
Helps Innovate
Continually Improving Product
Enables Productivity

Arctera Backup Exec

What is Arctera Backup Exec?

Company Details

Need Assistance?

Awards & Recognition

Arctera Backup Exec Ratings

89 Likeliness to Recommend

1 Since last award

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Arctera Backup Exec?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

FOUR EYES principle Require 2 administrators to approve changes

Integration with Other Security Software Service will integrate with existing security systems, such as firewalls, SOAR, SIEM, endpoint security, or other security components.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

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Email Backup

Arctera Backup Exec Downloads

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Arctera Backup Exec Reviews

Kelly L.

A flexible backup solution with great support

Likeliness to Recommend

Pros

Ian O.

Never really like BackupExec. Not so user friendly

Likeliness to Recommend

Pros

Cons

Patrick W.

Easy to install and setup tasks of backup.

Likeliness to Recommend

Pros

Most Popular Arctera Backup Exec Comparisons

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1
Since last award

Feature Ratings

AI tech support

FOUR EYES principle

Integration with Other Security Software

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Backup Automation

Application Awareness

Virtual Machine Backup

Deduplication Implementation

File Explorer Granular Restore

Replication for High Availability

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training