OpenText Corporation

ArcSight Enterprise Security Manager (ESM)

Composite Score

7.4 /10

CX Score

7.7 /10

12 Reviews Write a Review

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What is ArcSight Enterprise Security Manager (ESM)?

Empower your security operations team with ArcSight Enterprise Security Manager (ESM), a powerful SIEM that delivers real-time threat detection and native SOAR to your SOC.

Company Details

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ArcSight Enterprise Security Manager (ESM) Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcSight Enterprise Security Manager (ESM).

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

87 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcSight Enterprise Security Manager (ESM)?

5% Negative

0% Neutral

95% Positive

Pros

Enables Productivity
Unique Features
Client Friendly Policies
Altruistic

Feature Ratings

Average 85

Business Intelligence Tools

100

Data Security and Retention

Correlation

Analytics and Reporting

Scalability and Network Performance

Forensic Analysis Support

Incident Management and Remediation

Security Threat Visibility

Log Collection

Big Data Analytics

Data Enrichment

Vendor Capability Ratings

Average 75

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

ArcSight Enterprise Security Manager (ESM) Reviews

Zundra D.

Role: Information Technology
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2020

Excellent enterprise security solution.

Likeliness to Recommend

5 /10

What differentiates ArcSight Enterprise Security Manager (ESM) from other similar products?

Integration with other tools, quality of support and availability of good documentation.

What is your favorite aspect of this product?

The analytics capabilities are extensive and really gives great insight once you learn the tool.

What do you dislike most about this product?

A bit too many features so sometimes it’s tough to track down issues when things go wrong.

What recommendations would you give to someone considering this product?

Buy this only if you need a rock solid enterprise security solution for a medium to large organization to justify the costs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Some cool and unique features, but can be rigid.

Likeliness to Recommend

1 /10

Pros

Client Friendly Policies
Reliable
Trustworthy
Efficient Service

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

ArcSight Enterprise Security Manager (ESM)

What is ArcSight Enterprise Security Manager (ESM)?

Company Details

Need Assistance?

ArcSight Enterprise Security Manager (ESM) Ratings

82 Likeliness to Recommend

87 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ArcSight Enterprise Security Manager (ESM)?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Intelligence Tools Includes planning and optimization, centralized console, insight into usage, resource utilization and activities, and BI security.

Data Security and Retention Access controls to system data, protection of SIEM data, system access monitoring, external storage integration, and efficient data compression.

Correlation Analyze real-time telemetry and detect attacks and other activities of interest

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Scalability and Network Performance The product's ability to scale horizontally and vertically, while employing various methods to reduce any latency impacts from CAN activities.

Forensic Analysis Support Query capabilities with pre-built and custom drill down, pivot, and parsing; includes export functions and event session reconstruction.

Incident Management and Remediation Detection and incident management with preset and customizable remediation capabilities, integration into workflow systems, and optional automatic remediation.

Security Threat Visibility Integration with security technologies for monitoring, incident analysis, and data enrichment to enable tracking and analysis of related events.

Log Collection Collection from firewall and network logs, IDS logs, Windows server logs, web server logs, and various syslog sources.

Big Data Analytics Use of big data analytics through integration into purpose-built big data tools or native capabilities, incorporating advanced security methods.

Data Enrichment Includes the enhancement of the value of internally held data by appending related attributes from external sources .

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ArcSight Enterprise Security Manager (ESM) Reviews

Zundra D.

Excellent enterprise security solution.

Likeliness to Recommend

Pros

Some cool and unique features, but can be rigid.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Business Intelligence Tools

Data Security and Retention

Correlation

Analytics and Reporting

Scalability and Network Performance

Forensic Analysis Support

Incident Management and Remediation

Security Threat Visibility

Log Collection

Big Data Analytics

Data Enrichment

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training