Arcserve USA, LLC

Arcserve Backup

Composite Score

7.3 /10

CX Score

7.3 /10

119 Reviews Write a Review

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What is Arcserve Backup?

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

Company Details

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Arcserve Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arcserve Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 77%
Negotiation and Contract:: 70%
Conflict Resolution:: 81%
Strategy & Innovation:: 74%
Service Experience:: 77%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arcserve Backup?

3% Negative

15% Neutral

82% Positive

Pros

Trustworthy
Respectful
Fair
Reliable

Feature Ratings

Average 79

Virtual Machine Backup

Backup Automation

Automated Backup Testing and Verification

File Explorer Granular Restore

Deduplication Implementation

Replication for High Availability

Replication for Long Term Storage and Disaster Recovery

Backup Monitoring and Reporting

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Backup of Cloud Based Data

Vendor Capability Ratings

Average 75

Ease of IT Administration

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Arcserve Backup Reviews

Anwesh P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2020

Enterprise grade product

Likeliness to Recommend

10 /10

What differentiates Arcserve Backup from other similar products?

ArcServe provides an option to retrieve data from folder level and most of the software's don't.

What is your favorite aspect of this product?

Backups and reporting!!

What do you dislike most about this product?

Multithread backups doesn't works as expected

What recommendations would you give to someone considering this product?

If you are someone who are looking for high value of data backup on your resources, you can consider ArcServe.

Pros

Fair
Altruistic
Trustworthy
Unique Features

Alan B.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Nearly a really great product

Likeliness to Recommend

7 /10

What differentiates Arcserve Backup from other similar products?

There is not much to differentiate ARCserve from other vendors, and some have much better reporting and user interfaces.

What is your favorite aspect of this product?

The ability to mix on premise with cloud backup.

What do you dislike most about this product?

The reporting functionality is dreadful, it is very difficult compared to other products to see if your backups are successful and the configuration of protection plans is not intuitive.

What recommendations would you give to someone considering this product?

Make sure that you consider investing in independent support to implement, train and help you manage this product effectively.

Pros

Respectful
Acts with Integrity
Trustworthy
Client Friendly Policies

Cons

Slower Product Innovation
Less Reliable
Commodity Features

Arcserve Backup

What is Arcserve Backup?

Company Details

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Awards & Recognition

Arcserve Backup Ratings

83 Likeliness to Recommend

96 Plan to Renew

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Arcserve Backup?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Arcserve Backup Reviews

Anwesh P.

Enterprise grade product

Likeliness to Recommend

Pros

Alan B.

Nearly a really great product

Likeliness to Recommend

Pros

Cons

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2
Since last award

Feature Ratings

Virtual Machine Backup

Backup Automation

Automated Backup Testing and Verification

File Explorer Granular Restore

Deduplication Implementation

Replication for High Availability

Replication for Long Term Storage and Disaster Recovery

Backup Monitoring and Reporting

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Backup of Cloud Based Data

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization