Arcserve USA, LLC

Arcserve Backup

Composite Score

6.9 /10

CX Score

6.9 /10

114 Reviews Write a Review

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What is Arcserve Backup?

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

Company Details

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Arcserve Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arcserve Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arcserve Backup?

3% Negative

17% Neutral

80% Positive

Pros

Trustworthy
Respectful
Fair
Reliable

Feature Ratings

Average 79

Virtual Machine Backup

Backup Automation

File Explorer Granular Restore

Deduplication Implementation

Replication for High Availability

Backup Monitoring and Reporting

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Application Awareness

Backup of Cloud Based Data

Vendor Capability Ratings

Average 74

Ease of IT Administration

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Arcserve Backup Reviews

L. A.

Role: C-Level
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Essential Effective Software!

Likeliness to Recommend

10 /10

What differentiates Arcserve Backup from other similar products?

ShadowProtect makes it easy for me to do mirror backups, and set up new computers or migrate to an updated OS seamlessly. I feel very reassured that I have hard drive full backups that can restore me to exact functionality when needed. Wouldn't be without it!

What is your favorite aspect of this product?

Peace of mind, ease of use.

What do you dislike most about this product?

Not always user friendly in transferring licenses, customer support.

What recommendations would you give to someone considering this product?

Buy it and use it, you won't be sorry!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

James H.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use - always does its job

Likeliness to Recommend

9 /10

What differentiates Arcserve Backup from other similar products?

ShadowProtect always works and has saved me hours of work several times. Using regular incremental backups on developer workstations has proved to be very efficient and useful

What is your favorite aspect of this product?

The regular incremental backups and being able to mount any of those backup images as a drive to use file explorer to find specific files or folders.

What do you dislike most about this product?

I'd like to see the ImageManager integrated with the ShadowProtect software and not have to install and configure each individually on a workstation.

What recommendations would you give to someone considering this product?

Use the regular incremental feature and install and configure ImageManager. ImageManager will help maintain your incremental backups and prevent your backups from wasting space.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Bipin P.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great product but product support in negative

Likeliness to Recommend

7 /10

What differentiates Arcserve Backup from other similar products?

Ease of use, ease of deployment, low cost to entry for enterprise level features.

What is your favorite aspect of this product?

Ability to perform a variety of backups from perpetual to agent less to application aware across clustering environments.

What do you dislike most about this product?

The support. The product is great when it works but the service and support provided has what has made me rethink my decision. It is never easy to get someone in support. If you need support over the weekend (despite have 24X7) support, good luck, you reach a disgruntled employee who will spend the first 20 minutes trying to convince you call back on a weekday or email you a kb article and close the case.

What recommendations would you give to someone considering this product?

If you have a dedicated backup specialist who can be dedicated to knowing the ins and outs and have a lower RTO then go for it.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Generous Negotitation

Cons

Less Efficient Service
Less Effective Service
Less Caring

Arcserve Backup

What is Arcserve Backup?

Company Details

Need Assistance?

Awards & Recognition

Arcserve Backup Ratings

83 Likeliness to Recommend

95 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Arcserve Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Arcserve Backup Reviews

L. A.

Essential Effective Software!

Likeliness to Recommend

Pros

James H.

Easy to use - always does its job

Likeliness to Recommend

Pros

Bipin P.

Great product but product support in negative

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Virtual Machine Backup

Backup Automation

File Explorer Granular Restore

Deduplication Implementation

Replication for High Availability

Backup Monitoring and Reporting

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Application Awareness

Backup of Cloud Based Data

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training