Arcserve Backup Logo
Arcserve Backup Logo
Arcserve USA, LLC

Arcserve Backup

Composite Score
6.9 /10
CX Score
6.9 /10
Category
Arcserve Backup
6.9 /10

What is Arcserve Backup?

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

Company Details


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Awards & Recognition

Arcserve Backup won the following awards in the Backup and Availability category

Arcserve Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arcserve Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arcserve Backup?

3% Negative
17% Neutral
80% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Reliable

Feature Ratings

Average 79

Virtual Machine Backup

81

Backup Automation

81

File Explorer Granular Restore

79

Deduplication Implementation

79

Replication for High Availability

79

Backup Monitoring and Reporting

78

Replication for Long Term Storage and Disaster Recovery

78

Physical Backup for Multiple Platforms

77

Integration With Storage Arrays

75

Application Awareness

75

Backup of Cloud Based Data

74

Vendor Capability Ratings

Average 74

Ease of IT Administration

79

Quality of Features

76

Ease of Implementation

76

Ease of Data Integration

75

Usability and Intuitiveness

74

Breadth of Features

74

Business Value Created

74

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

70

Arcserve Backup Reviews

Stephen C.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Need technical knowledge to use it.

Likeliness to Recommend

8 /10

What differentiates Arcserve Backup from other similar products?

backup speed might not better than similar products

What is your favorite aspect of this product?

Backup and restore speed

What do you dislike most about this product?

agent price

What recommendations would you give to someone considering this product?

suitable, integrity

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Vendor Friendly Policies

Raymond B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Low cost, high service!

Likeliness to Recommend

10 /10

What differentiates Arcserve Backup from other similar products?

Cost, direct cloud based backup of Microsoft 365, reliability

What is your favorite aspect of this product?

Setup once and you hardly ever have to look back

What do you dislike most about this product?

Setting up email-reports for cloud based mail accounts. That was a bit of a hassle, but got it working.

What recommendations would you give to someone considering this product?

Give this one your serious consideration. We find it an excellent price vs. quality balance. Especially compared to competitors.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Excellent service

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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