Arcserve Backup Logo
Arcserve Backup Logo
Arcserve USA, LLC

Arcserve Backup

Composite Score
6.9 /10
CX Score
6.9 /10
Category
Arcserve Backup
6.9 /10

What is Arcserve Backup?

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

Company Details


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Awards & Recognition

Arcserve Backup won the following awards in the Backup and Availability category

Arcserve Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arcserve Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arcserve Backup?

3% Negative
17% Neutral
80% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Reliable

Feature Ratings

Average 79

Virtual Machine Backup

81

Backup Automation

81

File Explorer Granular Restore

79

Deduplication Implementation

79

Replication for High Availability

79

Backup Monitoring and Reporting

78

Replication for Long Term Storage and Disaster Recovery

78

Physical Backup for Multiple Platforms

77

Integration With Storage Arrays

75

Application Awareness

75

Backup of Cloud Based Data

74

Vendor Capability Ratings

Average 74

Ease of IT Administration

79

Quality of Features

76

Ease of Implementation

76

Ease of Data Integration

75

Usability and Intuitiveness

74

Breadth of Features

74

Business Value Created

74

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

70

Arcserve Backup Reviews

Melissa C.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

StorageCraft, a web-based management portal.

Likeliness to Recommend

9 /10

What differentiates Arcserve Backup from other similar products?

Backing up servers with bare-metal images. Its simple structure of sites and policies makes management easier and greatly reduces manual labor. StorageCraft, is an amazingly awesome web-based management portal. I would love to have a virtual boot test.

What is your favorite aspect of this product?

StorageCraft made efficient images of our backup copies that were easy to assemble once completed. Each icon on the desktop displays a small blue check mark next to it so you KNOW that everything has been copied to the archive recently.

What do you dislike most about this product?

The whole process had stopped, stopping all subsequent operations. The interface is outdated and has no support. It has no features and since its purchase. Also, it fits into the main Dashboard very well. Iframe just opens another website. It’s too wet.

What recommendations would you give to someone considering this product?

StorageCraft Cloud Backup is scalable and easy to use and manage the product. In my opinion, it is good for MSPs or anyone who owns multiple sites where maintaining standards is of paramount importance. , it requires very little manual labor to maintain and maintain efficiency.

Pros

  • Helps Innovate
  • Caring
  • Altruistic
  • Generous Negotitation

Sam G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Good solid product, does what it needs to do

Likeliness to Recommend

9 /10

What differentiates Arcserve Backup from other similar products?

Flexible pricing makes this a reasonable product for us to use.

What is your favorite aspect of this product?

Capable of adapting to our infrastructure and meet our needs.

What do you dislike most about this product?

I've seen other products keep up with the latest technologies quicker, with faster releases and updates.

What recommendations would you give to someone considering this product?

Shop around, make sure it's right for you. Lots of options on the market.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Security Protects
  • Helps Innovate

Tom C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

System Architect

Likeliness to Recommend

4 /10

What differentiates Arcserve Backup from other similar products?

This product manages the backups utilising 2 applications 'ShadowProtect' and 'ImageManager'. The view from ImageManager is easy to use and details all the different backups and history.

What is your favorite aspect of this product?

The application is easy to use and setup initially. Creating new backup jobs is straight forward and doesn't take long to do. The support from StorageCraft is also very helpful and they provide remote assistance to help with initial setup.

What do you dislike most about this product?

The process to restore or test a backup is clunky. I have also found that the backup integrity has corrupted meaning that the data cannot be restored.

What recommendations would you give to someone considering this product?

I would recommend testing the backup frequently by mounting the backups or testing a restore. This will ensure that they are ready to restore when required.

Pros

  • Efficient Service
  • Client's Interest First
  • Helps Innovate
  • Inspires Innovation

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