Aptean

Aptean CRM

Composite Score

7.5 /10

CX Score

7.7 /10

23 Reviews Write a Review

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What is Aptean CRM?

From sales and customer service to marketing automation, marketing management and mobile, Aptean CRM (previously OnContact CRM) delivers a complete solution with unparalleled power and functionality. Our interface is intuitive and adapts to you with incredible flexibility. That means you can focus more time on growing your business, and less time learning our software.

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Aptean CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aptean CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aptean CRM?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Acts with Integrity
Appreciates Incumbent Status
Enables Productivity

Feature Ratings

Average 85

Marketing Management

Analytics and Reporting

Collaboration

Lead Management

Customer Service Management

Sales Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support

Aptean CRM Reviews

Lagata-Ogla M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Manage customer relation with ease.

Likeliness to Recommend

8 /10

What differentiates Aptean CRM from other similar products?

OnContact features a nice design and meets the wants of modern contact centers. This can be backed up by a talented technical team that’s continuously available to produce support. A unified client experience that may be delivered to completely different scales and business models. It includes OnContact Flows, an intuitive drag and drop tool to style IVR. The technical support for the tool, I think, might be better. I have been able to adapt this tool to the business of my clients, taking the necessities made by the call center area, that attend to customer requests through OnContact.

What is your favorite aspect of this product?

OnContact CRM is a multimedia system call center solution, IP-based, giving an entire and integrated communications management for voice, video, email, instant electronic messaging, and social networks (Facebook and Twitter). Its design – 100 percent SIP standard – meets the requirement for a contact center more flexible, scalable, and profitable. Fully developed by Collab, this multimedia suite permits the existence of many contact centers connected during a distributed model.

What do you dislike most about this product?

The end-user applications had some problems with audio devices compatibility. After you purchase headsets usually vendors never heard of Collab etc. Integration with external applications like Skype, Microsft is nonexistent.

What recommendations would you give to someone considering this product?

I would advocate OnContact to any company needing to transform contact centers into customer engagement centers. I work with the system each day. We had rare system issues that were ne’er root caused by OnContact itself.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Inspires Innovation

Garry M.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Outstanding Solution for Emotional Connection

Likeliness to Recommend

10 /10

What differentiates Aptean CRM from other similar products?

OnContact CRM brings a complete emotional support and connection among people in the company. Further, OnContact CRM establishes a comprehensive guide regarding the suitable marketing tactics.

What is your favorite aspect of this product?

OnContact CRM is intellectually sound, with the best insight controlling option in a business. Further, OnContact CRM takes the progressive line that deals with marketing tools and relationship support for companies.

What do you dislike most about this product?

OnContact CRM is less digital, where it would have established methods that are significant in making communications effective. Further, OnContact CRM would establish virtual coordination and emergency controls.

What recommendations would you give to someone considering this product?

OnContact CRM is the option that supports emotional coordination and connection in a company. More so, OnContact CRM levels up the marketing line that companies require and the steps to get to the top in a ladder.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Aptean CRM

What is Aptean CRM?

Company Details

Book a Free Demo Today!

Aptean CRM Ratings

84 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Aptean CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Aptean CRM Reviews

Lagata-Ogla M.

Manage customer relation with ease.

Likeliness to Recommend

Pros

Garry M.

Outstanding Solution for Emotional Connection

Likeliness to Recommend

Pros

Feature Ratings

Marketing Management

Analytics and Reporting

Collaboration

Lead Management

Customer Service Management

Sales Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support