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Aptean CRM Logo
Aptean

Aptean CRM

Composite Score
7.5 /10
CX Score
7.7 /10
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Aptean CRM
7.5 /10

What is Aptean CRM?

From sales and customer service to marketing automation, marketing management and mobile, Aptean CRM (previously OnContact CRM) delivers a complete solution with unparalleled power and functionality. Our interface is intuitive and adapts to you with incredible flexibility. That means you can focus more time on growing your business, and less time learning our software.

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Aptean CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aptean CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aptean CRM?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 85

Marketing Management

90

Analytics and Reporting

90

Collaboration

89

Lead Management

87

Customer Service Management

87

Sales Management

86

Account and Contact Management

84

Activity and Workflow Management

84

Quote Contract and Proposal

81

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

90

Quality of Features

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of IT Administration

83

Breadth of Features

82

Availability and Quality of Training

80

Ease of Customization

78

Ease of Implementation

77

Ease of Data Integration

76

Vendor Support

76

Aptean CRM Reviews

Renate Stefania L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Ideal Marketing Platform

Likeliness to Recommend

8 /10

What differentiates Aptean CRM from other similar products?

OnContact is a rich-featured customer relationship management (CRM) software that includes sales and marketing automation, a contact center, and a QuickBooks connection. It is offered as a cloud or on-premise solution. It is a fantastic service that covers a wide range of circumstances. Customers may customize it as they see fit since it is customizable.

What is your favorite aspect of this product?

OnContact CRM has a modern user interface that, is meant to make navigation easier, enhance user adoption, and provide a consistent, intuitive, and adaptable user experience. It also includes advanced statistical analysis, global search capability, interactive reports and dashboards, simple customization tools, and connectivity with QuickBooks, Outlook, Gmail, and other applications.

What do you dislike most about this product?

OnContact software is good for all the features and the functionality but the only drawback is the price. The prices for software are too high and not the ordinary person can afford it easily. Additionally, they haven't launched their free trials and free version yet, which is a bit disappointing from their side.

What recommendations would you give to someone considering this product?

OnContact CRM is extremely configurable, allowing users to alter toolbars, buttons, and fields to meet their workflows and business standards. OnContact caters to the demands of a variety of businesses, including technology, healthcare, banking, and insurance. Thus, don’t wait further and grab the premium plan to enjoy unlimited features.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Caring

Bruce Jr J.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A great software for making and managing relations

Likeliness to Recommend

8 /10

What differentiates Aptean CRM from other similar products?

The OnContact ten update has brought numerous feature enhancements, it primarily a brand new piece of software. The adaptative interface is slick and intuitive and therefore the integration with the Workwise ERP system helps simply us move marketing leads to client sales orders. We just like the mobile interface, that permits sales to set up more practical trips and have the foremost up-to-date information at their finger tips.

What is your favorite aspect of this product?

OnContact was amazing throughout the onboarding process. Our contacts were terribly attentive and aware of our needs. OnContact was able to guide us when changing from another system and so customizing varied options to satisfy our needs. Being “cloud” based permits all our users to access the system regardless of what their location. System speed and latency has been excellent. OnContact is releasing new helpful features on a daily basis that profit our organization. Example: customised Searching, Mapping, Integration with Google, Bulk Emailing and having the ability to trace promoting campaigns.

What do you dislike most about this product?

The application isn’t optimized for data entry. Though you’ll use “workflow” to vary some data in bulk, it can take loads of clicks to update some data points. User defined import is rising but not at the level of some systems that permit you to update data using an import. Not as straightforward to use and navigate as i’d like. Would additionally wish to see some canned, but refined reports except having to do individual searches.

What recommendations would you give to someone considering this product?

Their simple use, price, integration with different applications and cloud choices were so much superior to other product we demoed therefore it’s an excellent and promising tool that will help you in achieving your desire goal and is useful in progress.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Akari E.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A platform for mobile teams to stay connected

Likeliness to Recommend

8 /10

What differentiates Aptean CRM from other similar products?

An Aptean Industries Remote Workforce Management software and CRM that develops cooperation, correspondence and usefulness among distant representatives. With champion highlights including dashboards, opportunity the executives and client care capacities, help your client base and experience consistent correspondence across all divisions, regardless of where you are.

What is your favorite aspect of this product?

Deals CRM gives a coordinated, continuous perspective on clients and leads across an organization's business, promoting, and administration endeavors. The apparatus gigantic resource for assisting team leads with smoothing out their business interaction, fabricating precise figures to overseeing valuable open doors and closing more deals. With the evacuation of Microsoft Silverlight, we can likewise convey an application for the Window's based tablets that our salesmen use.

What do you dislike most about this product?

While modifying different lines, the field header choices can be hard to decipher and could be labeled (named) more exact. I've by and by invested an excessive measure of energy redoing fields and presently get where to go. Most clients will experience issues making their customizations without assistance.

What recommendations would you give to someone considering this product?

Helps in, complete Sales management Marketing Automation and customizability with attractive User Experience.

Pros

  • Unique Features
  • Saves Time
  • Client's Interest First
  • Transparent