Applause Customer Reviews 2024

Applause

Composite Score

6.6 /10

CX Score

6.5 /10

12 Reviews Write a Review

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What is Applause?

We enable the testing and digital quality process with the Applause Platform, which was built from the start for speed, scale, security and enterprise-class performance. Our platform is open, interoperable and integrates with all standard development tools, environments and systems – including APIs, bug tracking and bug fix verification systems.

Company Details

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Applause Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Applause.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

2
Since last award

80 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Applause?

9% Negative

19% Neutral

72% Positive

Pros

Helps Innovate
Enables Productivity
Unique Features
Security Protects

Cons

Leverages Incumbent Status

Feature Ratings

Average 74

Device and OS Versions Coverage

Process Simulation

Development Use

Test Run Workflow Manager

Dashboards, Analytics and Reporting

Automated Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Functional Testing

Browser Testing

Cloud Device Farm (Physical and Simulator)

Vendor Capability Ratings

Average 75

Vendor Support

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Applause Reviews

Jose M.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Applause provide a better service to our customers

Likeliness to Recommend

9 /10

What differentiates Applause from other similar products?

We are using this tool to know the different reviews and ratings that our applications have in different stores, so we can correct the errors that customers have in our products and provide a better experience with us and our service.

What is your favorite aspect of this product?

It generates a series of important analyses that help us to know what the customer really requires in each review. Such as sentiment analysis and visual analysis, which help us determine by priority, what is most urgent to correct. We can keep track of ratings, scores and reviews of the best and most popular stores, plus we can filter them by location. Its interface is simple to use and the diagrams it generates are very easy to understand, allowing us to immediately catch errors and customer demands.

What do you dislike most about this product?

I would like the surveys to be more customizable, according to our products and not as generic as the system presents them. I wish the application could be integrated with other software to make it much more efficient and more convenient to use. The application may be expensive for some companies, but it is worth the cost, as maintaining online reputation is essential for any mobile or web application.

What recommendations would you give to someone considering this product?

The mobile application testing team uses it to test our applications on many different phone models and in many different languages, giving us the confidence to release high-quality global applications. Specifically, I use the mobile beta management tool for preliminary app development to get feedback from users.

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

An Innovation in Software Testing

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Saves Time

Robert S.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2022

A veritable, robust mobile testing platform

Likeliness to Recommend

9 /10

What differentiates Applause from other similar products?

The plethora of features and ease of implementation make Applause an excellent platform.

What is your favorite aspect of this product?

Ease of implementation and caring support staff.

What do you dislike most about this product?

It can be easy to get bogged down in configuration as a newcomer to mobile testing.

What recommendations would you give to someone considering this product?

We found a great free trial and plan to explore a full license. Ask for a test run!

Pros

Trustworthy
Unique Features
Caring
Altruistic

Applause

What is Applause?

Company Details

Need Assistance?

Applause Ratings

75 Likeliness to Recommend

2 Since last award

80 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Applause?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing. Automation is initiated internally by test management solution.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Applause Reviews

Jose M.

Applause provide a better service to our customers

Likeliness to Recommend

Pros

An Innovation in Software Testing

Likeliness to Recommend

Pros

Robert S.

A veritable, robust mobile testing platform

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Device and OS Versions Coverage

Process Simulation

Development Use

Test Run Workflow Manager

Dashboards, Analytics and Reporting

Automated Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Functional Testing

Browser Testing

Cloud Device Farm (Physical and Simulator)

Vendor Capability Ratings

Vendor Support

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created