Appian Customer Reviews 2025 | SoftwareReviews

Appian

Composite Score

7.7 /10

CX Score

7.9 /10

21 Reviews Write a Review

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What is Appian?

Automate complex workflows at the speed of low-code. Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

Company Details

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Awards & Recognition

Appian won the following awards in the Low-Code Development Tools category

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4 Top Rated Capabilities

3 Top Rated Features

2024

5 Top Rated Capabilities

2 Top Rated Features

2023

Appian Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 86%
Strategy & Innovation:: 88%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian?

4% Negative

9% Neutral

87% Positive

Pros

Includes Product Enhancements
Generous Negotitation
Fair
Continually Improving Product

Feature Ratings

Average 77

Role-Based Access Management

Data and Entity Mapping

Templates

End to End Lifecycle Management

Cloud Deployment

GUI Application Designer

Application Inventory and Dashboard

Backend Coding and Scripting

Collaboration

ALM Integration

Application Security

Vendor Capability Ratings

Average 78

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Breadth of Features

Appian Reviews

Jesus L.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Fantastic product but difficult to understand lice

Likeliness to Recommend

9 /10

What differentiates Appian from other similar products?

Easy to learn and support

What is your favorite aspect of this product?

Interfaces and process design

What do you dislike most about this product?

Sail coding requires to invest time to learn it

What recommendations would you give to someone considering this product?

Licensing model is quite tricky due to users per application

Pros

Helps Innovate
Continually Improving Product
Caring
Respectful

Nayan S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

A true low code platform

Likeliness to Recommend

8 /10

What differentiates Appian from other similar products?

Streamlining business processes and centralizing rule enforcement.

What is your favorite aspect of this product?

Low-code, modular design that's highly adaptable, widely supported, and ideal for citizen development. Incorporates AI and RPA, making it perfect for workflow and case management solutions.

What do you dislike most about this product?

Further improvements are needed, such as native support for Kafka, DAST scans, and data segregation.

What recommendations would you give to someone considering this product?

Appian is ideal for rapid, low-code development, AI/RPA integration, and workflow management. However, consider platform gaps like lack of native Kafka and DAST support when evaluating.

Pros

Inspires Innovation
Helps Innovate
Continually Improving Product
Reliable

Pradum K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Product to be trusted

Likeliness to Recommend

7 /10

What differentiates Appian from other similar products?

Better customer and initial implementing services.

What is your favorite aspect of this product?

Customer Services.

What do you dislike most about this product?

Nothing it seems perfect as per used.

What recommendations would you give to someone considering this product?

It takes time to come handy but get smoother with the services.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Inspires Innovation

Cons

Less Effective Service

Appian

What is Appian?

Company Details

Need Assistance?

Awards & Recognition

Appian Ratings

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Appian?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Collaboration Allows multiple users to comment on, mark-up, annotate, or edit artifacts. Provides team sites, workspaces or other landing areas that enhance productivity.

ALM Integration Solution Integrates with 3rd party tool across the solution delivery lifecycle (SDLC) such as requirements, analysis, design, development, and testing.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Appian Reviews

Jesus L.

Fantastic product but difficult to understand lice

Likeliness to Recommend

Pros

Nayan S.

A true low code platform

Likeliness to Recommend

Pros

Pradum K.

Product to be trusted

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Role-Based Access Management

Data and Entity Mapping

Templates

End to End Lifecycle Management

Cloud Deployment

GUI Application Designer

Application Inventory and Dashboard

Backend Coding and Scripting

Collaboration

ALM Integration

Application Security

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Breadth of Features