Appian Customer Reviews 2025 | SoftwareReviews

Appian

Composite Score

7.7 /10

CX Score

7.9 /10

21 Reviews Write a Review

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What is Appian?

Automate complex workflows at the speed of low-code. Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

Company Details

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Awards & Recognition

Appian won the following awards in the Low-Code Development Tools category

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4 Top Rated Capabilities

3 Top Rated Features

2024

5 Top Rated Capabilities

2 Top Rated Features

2023

Appian Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 86%
Strategy & Innovation:: 88%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian?

4% Negative

9% Neutral

87% Positive

Pros

Includes Product Enhancements
Generous Negotitation
Fair
Continually Improving Product

Feature Ratings

Average 77

Role-Based Access Management

Data and Entity Mapping

Templates

End to End Lifecycle Management

Cloud Deployment

GUI Application Designer

Application Inventory and Dashboard

Backend Coding and Scripting

Collaboration

ALM Integration

Application Security

Vendor Capability Ratings

Average 78

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Breadth of Features

Appian Reviews

Khemraj S.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Best Lowcode tool!!

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

It’s easy to use Lowcode capabilities with IDP support.

What is your favorite aspect of this product?

Drag and drop components.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Definable go with it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Patrice W.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Build apps faster with low-code

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

Appian is a Low-code platform that doesn't require a lot of code writing which makes building applications faster

What is your favorite aspect of this product?

Users that build apps on Appian normally takes 8 months from conception to implementation

What do you dislike most about this product?

Cost - It's not cheap

What recommendations would you give to someone considering this product?

If you have mundane or repetitive processes you may want to consider Appian

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manish U.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Speed Up Whole SDLC And Integrate With IT Systems

Likeliness to Recommend

9 /10

What differentiates Appian from other similar products?

Appian is frequently used for digital process automation, allowing businesses to streamline and automate their operational procedures. It improves cooperation, automates approval processes, and streamlines operations, leading to more production and less human labor. The adaptable platform from Appian is ideal for case management scenarios and enables businesses to effectively handle challenging cases and incidents. It offers resources for tracking case progress, distributing responsibilities, and working with stakeholders, assuring prompt resolution and greater client satisfaction.

What is your favorite aspect of this product?

With the help of Appian's low-code platform, businesses can easily create and launch enterprise-level applications. Both professional developers and citizen developers can work together and produce applications quickly thanks to its user-friendly visual interface and drag-and-drop capabilities. With tools to model, automate, and optimize business processes, Appian shines in BPM. With its extensive feature set, which includes workflow management, job delegation, process analytics, and reporting, businesses can optimize their processes and increase productivity.

What do you dislike most about this product?

There may still be a learning curve for new users, especially those with little technical background, despite the fact that Appian's low-code approach streamlines application creation. In order to guarantee a smooth adoption process, adequate training and support tools are essential.

What recommendations would you give to someone considering this product?

A strong choice for businesses aiming to quicken their digital transformation efforts is the low-code platform from Appian. Appian facilitates quick application development, process automation, and effective teamwork with its user-friendly development environment, powerful BPM features, and smooth integration possibilities.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Appian

What is Appian?

Company Details

Need Assistance?

Awards & Recognition

Appian Ratings

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Appian?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Collaboration View all previous activities including any recent edits and user access.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Appian Reviews

Khemraj S.

Best Lowcode tool!!

Likeliness to Recommend

Pros

Patrice W.

Build apps faster with low-code

Likeliness to Recommend

Pros

Manish U.

Speed Up Whole SDLC And Integrate With IT Systems

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access Management

Data and Entity Mapping

Templates

End to End Lifecycle Management

Cloud Deployment

GUI Application Designer

Application Inventory and Dashboard

Backend Coding and Scripting

Collaboration

ALM Integration

Application Security

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Breadth of Features